Duty Manager

2 weeks ago

guwahati, India AccorHotel Full time

Main Duties:

Administration

  • Liaise with different departments for smooth and coordinated work.
  • Should ensure that the team members are adhering to the Human Resource policies.

Customer Service

  • Personally welcome and escort all hotel guests.
  • Authorize courtesies for all VIPs
  • Maintaining guest profile and updating the same on regular basis
  • Ensure to interact with the guests & enable the team to understand guest requirements.

Financial

  • Responsible for maintaining high level of room sales by upselling.
  • Adhere to Accor guidelines for all the financial related procedures
  • Ensure maximum room occupancy within agreed overbooking policy.
  • Ensure to balance the accounts on a daily basis.

Operational

  • Adhere to the Standard Operating policies & Procedures.
  • Check outstanding of inhouse guests on a daily basis.
  • To check whether the following records are kept in order and up to date:
  •  C forms
  • Reception / Information Log Book          
  • Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently.
  • Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.
  • Check the grooming and hygiene of the team.
  • Ensure all VIP room inspection in coordination with House Keeping Department.
  • Ensure that newspapers and parcels are delivered in the rooms without delay.
  • To be readily available at all times to deal with problems or complaints.
  • Ensure effective and speedy checkin & checkout facilities.
  • Deal with the inquiries and complaints of the Guests tactfully and initiate followup action.
  • Ensure that the entrance is easily accessible to cars and taxis at all times.
  • Conduct briefing for concierge and Front Office Assistants.
  • Log security incidents and accidents in accordance with hotel requirement
  • Communicates with FOM all information likely to be interest to them

Personnel

  • Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality followed by honesty integrity ethical behavior tactfulness openness and cultural awareness.
  • Ability to accept responsibility.
  • Self confidence motivation drive and tenacity.
  • Ability to enhance organizational performance.
  • Ability to clearly delegate tasks and responsibilities.
  • Ability to think strategically inductively and creatively.
  • The propensity to recognize and acknowledge other peoples ideas.

Other Duties

  • Ensure cleanliness of all areas under the Front Office viz. Lobby corridors main staircase and drive away.
  • Helping other department in case of emergency.

Occupational Health & Safety

Employee Responsibility

All employees to safeguard their health and safety and the health and safety of others in the workplace. 

Replacement and Temporary Mission:

Be ready and responsible for any job which may be assigned by the Management.

 


Remote Work :

No


Employment Type :

Fulltime

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