Duty Manager

2 months ago


Guwahati, India AccorHotel Full time

MainDuties:

Administration

  • Liaisewith different departments for smooth and coordinatedwork.
  • Should ensure that the team members areadhering to the Human Resourcepolicies.

CustomerService

  • Personallywelcome and escort all hotelguests.
  • Authorize courtesies forall VIPs
  • Maintaining guestprofile and updating the same on regularbasis
  • Ensure to interact with the guests& enable the team to understand guestrequirements.

Financial

  • Responsiblefor maintaining high level of room sales byupselling.
  • Adhere to Accor guidelines for allthe financial related procedures
  • Ensure maximumroom occupancy within agreed overbookingpolicy.
  • Ensure to balance the accounts on adailybasis.

Operational

  • Adhereto the Standard Operating policies &Procedures.
  • Check outstanding of inhouse guestson a daily basis.
  • To check whether thefollowing records are kept in order and up todate:
  1.  Cforms
  2. Reception / Information LogBook          
  • Ensurethat the luggage of incoming and outgoing guests is handled quicklyand efficiently.
  • Ensure that all mail andmessages awaiting arrival of incoming guests are promptlydelivered.
  • Check the grooming and hygiene ofthe team.
  • Ensure all VIP room inspection incoordination with House KeepingDepartment.
  • Ensure that newspapers and parcelsare delivered in the rooms without delay.
  • To bereadily available at all times to deal with problems orcomplaints.
  • Ensure effective and speedy checkin& checkout facilities.
  • Deal with theinquiries and complaints of the Guests tactfully and initiatefollowup action.
  • Ensure that the entrance iseasily accessible to cars and taxis at alltimes.
  • Conduct briefing for concierge and FrontOffice Assistants.
  • Log security incidents andaccidents in accordance with hotelrequirement
  • Communicates with FOM allinformation likely to be interest tothem

Personnel

  • Leadershipskills that utilize persuasion and motivation to attainorganizational goals is the most desirable management qualityfollowed by honesty integrity ethical behavior tactfulness opennessand cultural awareness.
  • Ability to acceptresponsibility.
  • Self confidence motivationdrive and tenacity.
  • Ability to enhanceorganizational performance.
  • Ability to clearlydelegate tasks and responsibilities.
  • Ability tothink strategically inductively andcreatively.
  • The propensity to recognize andacknowledge other peoplesideas.

OtherDuties

  • Ensurecleanliness of all areas under the Front Office viz. Lobbycorridors main staircase and driveaway.
  • Helping other department in case ofemergency.

Occupational Health& Safety

EmployeeResponsibility

All employees tosafeguard their health and safety and the health and safety ofothers in the workplace. 

Replacementand Temporary Mission:

Be ready and responsiblefor any job which may be assigned by theManagement.

 


RemoteWork :

No


EmploymentType :

Fulltime



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