Duty Manager
2 months ago
MainDuties:
Administration
- Liaisewith different departments for smooth and coordinatedwork.
- Should ensure that the team members areadhering to the Human Resourcepolicies.
CustomerService
- Personallywelcome and escort all hotelguests.
- Authorize courtesies forall VIPs
- Maintaining guestprofile and updating the same on regularbasis
- Ensure to interact with the guests& enable the team to understand guestrequirements.
Financial
- Responsiblefor maintaining high level of room sales byupselling.
- Adhere to Accor guidelines for allthe financial related procedures
- Ensure maximumroom occupancy within agreed overbookingpolicy.
- Ensure to balance the accounts on adailybasis.
Operational
- Adhereto the Standard Operating policies &Procedures.
- Check outstanding of inhouse guestson a daily basis.
- To check whether thefollowing records are kept in order and up todate:
- Cforms
- Reception / Information LogBook
- Ensurethat the luggage of incoming and outgoing guests is handled quicklyand efficiently.
- Ensure that all mail andmessages awaiting arrival of incoming guests are promptlydelivered.
- Check the grooming and hygiene ofthe team.
- Ensure all VIP room inspection incoordination with House KeepingDepartment.
- Ensure that newspapers and parcelsare delivered in the rooms without delay.
- To bereadily available at all times to deal with problems orcomplaints.
- Ensure effective and speedy checkin& checkout facilities.
- Deal with theinquiries and complaints of the Guests tactfully and initiatefollowup action.
- Ensure that the entrance iseasily accessible to cars and taxis at alltimes.
- Conduct briefing for concierge and FrontOffice Assistants.
- Log security incidents andaccidents in accordance with hotelrequirement
- Communicates with FOM allinformation likely to be interest tothem
Personnel
- Leadershipskills that utilize persuasion and motivation to attainorganizational goals is the most desirable management qualityfollowed by honesty integrity ethical behavior tactfulness opennessand cultural awareness.
- Ability to acceptresponsibility.
- Self confidence motivationdrive and tenacity.
- Ability to enhanceorganizational performance.
- Ability to clearlydelegate tasks and responsibilities.
- Ability tothink strategically inductively andcreatively.
- The propensity to recognize andacknowledge other peoplesideas.
OtherDuties
- Ensurecleanliness of all areas under the Front Office viz. Lobbycorridors main staircase and driveaway.
- Helping other department in case ofemergency.
Occupational Health& Safety
EmployeeResponsibility
All employees tosafeguard their health and safety and the health and safety ofothers in the workplace.
Replacementand Temporary Mission:
Be ready and responsiblefor any job which may be assigned by theManagement.
RemoteWork :
No
EmploymentType :
Fulltime
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