
Business Process Outsourcing Manager
3 weeks ago
Job Title:
Voice Process Executive (Fresher)
Experience:
Freshers
Shift: Night
Employment Type:
Full-time
Job Description:
We are hiring freshers for our Voice Process team to handle customer calls, answer queries, and provide excellent customer support.
Key Responsibilities:
- Handle inbound/outbound customer calls professionally.
- Resolve basic queries, provide information, and escalate issues when required.
- Maintain call logs and update CRM systems accurately.
- Meet daily/weekly call quality and productivity targets.
Required Skills:
- Good verbal communication skills (English language).
- Active listening and problem-solving abilities.
- Basic computer skills and typing speed.
- Willingness to work in rotational shifts.
Education:
- Minimum 12th Pass / Graduate (any stream).
-
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