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Business Process Outsourcing Manager

2 weeks ago

Indore, Madhya Pradesh, India Webologix Ltd INC Full time ₹ 1,50,000 - ₹ 2,50,000 per year

Job Title:
Voice Process Executive (Fresher)

Experience:
Freshers

Shift: Night

Employment Type:
Full-time

Job Description:

We are hiring freshers for our Voice Process team to handle customer calls, answer queries, and provide excellent customer support.

Key Responsibilities:

  • Handle inbound/outbound customer calls professionally.
  • Resolve basic queries, provide information, and escalate issues when required.
  • Maintain call logs and update CRM systems accurately.
  • Meet daily/weekly call quality and productivity targets.

Required Skills:

  • Good verbal communication skills (English language).
  • Active listening and problem-solving abilities.
  • Basic computer skills and typing speed.
  • Willingness to work in rotational shifts.

Education:

  • Minimum 12th Pass / Graduate (any stream).