Manager- Partner Success
4 days ago
ACUMEN is committed to helping globally-ambitious university and education partners enter, explore and expand in South Asia, South East Asia, and beyond. We offer a dedicated range of services to drive recruitment, student enrollment, develop strategic partnerships, and deliver bespoke consulting projects.We act as an extension of your brand, by connecting you with the world’s best students, utilising strategic international education opportunities, understanding your ideal market through research and insights, and help mitigate any risks along the way. We operate in over 20 countries, with more than 250 industry practitioners with deep local knowledge and global expertise. We help navigate a competitive education landscape from end to end, while always prioritising your success.We all need an edge in today’s competitive international education market. What worked for you in the past won’t be enough to succeed today. Let us help you reach your international student recruitment goals, find the right partners, understand your ideal market with insights, and launch new global initiatives.Our track record speaks for itself – one out of five Indian students studying in the UK is an Acumen student, as is one out of every four Nepalese students. We deliver excellence throughout Asia and beyond. We know what you need to thrive, not only today but in the future. With Acumen as your internationalisation partner, we help you navigate the entire journey from start to finish, we’re there every step of the way.
Our Approach
Bringing innovation to the education market.From our origins in India to our diverse, global education service across Asia and beyond, our approach has always been to give organisational leaders precisely what they need. Guidance and expertise through their internationalisation journey that they can trust.
Our end-to-end approach empowers universities, educational institutions, Government Departments and organisations to take their first steps onto the global stage. We're here every step of the way to provide the recommendations and resources needed to achieve positive results.Since our story began in 2008 under the SannamS4 Group umbrella, Acumen, the most-trusted name in the education sector, is focused on providing valuable market insight, guidance, and internationalisation for our clients. Our unique understanding, people-first approach and student-focused insights have made us an invaluable partner for education institutions and organisations in every corner of the globe.We take the globalisation of education institutions and organisations to the next level, never losing sight of what's important. Our people and partners.What are we seeking?
As Sannam S4 continues to grow, we intend to evolve the delivery of our service to the education sector (largely focused on Higher Education clients). A relentless focus on customer service, efficiency, discipline and planning ahead of growth is going to be critical for the business achieving its ambitious plans. We seek talent who are excited by a growth story and enjoy problem solving in an ambiguous and dynamic environment.
Responsibilities
Deliver account KPIs for partners across the given territory set jointly with the clients / partners and review progress month on month.Deliver a high-level delivery service & customer experience and effectively support In-country representatives.Coordinate with ICRS, CX coordinators, AUPC, Territory teams and other stakeholders to provide best intel, solutions and coordination for partner needs.Ensure the successful day to day delivery & operations of client accounts.Shadow client meetings when required and consult/manage customer expectations.Frequently review and consult on client marketing campaigns to ensure budgets are actively managed and used effectively.Work in partnership with your Territory Team to fulfil all client requirementsOversee billing/invoicing for client accounts working in partnership with Head Partner SuccessIdentify ‘add-on’ sales opportunities and assist with contract renewalsMaintain technical expertise of our products/servicesMaintain a comprehensive knowledge of the higher education industryAssist in any training for new hires where applicableBuild a performance-driven culture and ensure transparent evaluation of team members’ performance against predefined specific objectives.Develop the destination knowledge and market understanding of team members to support increased performance outcomes.Provide inputs and take necessary actions to support the ongoing development and maintenance of service and client management performance standards.Determine when an issue needs to be escalated for resolution.Proactively provide timely feedback and advice to the line manager on the management of office and on issues arising from competitor activities, changing business environments, change in student visa policies etc.Investigate any delivery gaps ,mitigate risks on compliance and develop proactive action plans to ensure delivery is as per KPIsSupport KPI development with ICRs and seek client alignment and approval on the same.Hold ICR/CX performance and career growth conversations every quarter or earlier on need basis. Help the teams grow , perform and succeed with Acumen.Function as the voice of the customer within Acumen and provide internal feedback on how our services and delivery can better serve our customers and also function as a voice of the ICR to provide feedback to the customers.
Minimum required qualifications and work experience
Bachelor’s degree in business administration, marketing, public relations, management, operations management, or a related field (or combination of education and experience)Preferred candidates will have worked for 10+ years in client facing / ICR role and will have at least 8 years in the international education industry, with a detailed understanding of the dynamics of international student recruitment across key source markets. Preference pf having experience of international research collaboration or partnership arrangements between international institutions/faculty.Experience of managing people, multi-channel recruitment and market development strategy in international education.Preferred candidates with a mix of client/partner servicing, delivery and pre- sales experienceNeeds to poses strong team management and leadership skills.
If interested please share your CV at :
-
Partner Success Manager
1 month ago
Delhi, India IgniteAndRise Talent Solutions Full timePlease review the job description and proceed with your application accordingly. ✍️ Job Title: Partner Success Manager Company: IgniteAndRise (Gurugram) Company Website: igniteandrise.In Position Type: Remote Compensation:Variable Pay Structure: This role offers a revenue-based variable pay model, with compensation directly tied to the revenue generated...
-
Partner Success Manager
1 month ago
Delhi, India IgniteAndRise Talent Solutions Full timePlease review the job description and proceed with your application accordingly. ✍️J ob Title: Partner Success ManagerCompany: IgniteAndRise (Gurugram)Company Website: igniteandrise.inPosition Type: RemoteCompensation:Variable Pay Structure: This role offers a revenue-based variable pay model, with compensation directly tied to the revenue generated...
-
Manager- partner success
3 days ago
New Delhi, India Acumen Full timeAbout usACUMEN is committed to helping globally-ambitious university and education partners enter, explore and expand in South Asia, South East Asia, and beyond. We offer a dedicated range of services to drive recruitment, student enrollment, develop strategic partnerships, and deliver bespoke consulting projects.We act as an extension of your brand, by...
-
Manager- Partner Success
4 days ago
New Delhi, India Acumen, Part of Sannam S4 Group Full timeAbout us ACUMEN is committed to helping globally-ambitious university and education partners enter, explore and expand in South Asia, South East Asia, and beyond. We offer a dedicated range of services to drive recruitment, student enrollment, develop strategic partnerships, and deliver bespoke consulting projects.We act as an extension of your brand, by...
-
Manager- Partner Success
5 days ago
New Delhi, India Acumen (Part of Sannam S4 Group) Full timeAbout us ACUMEN is committed to helping globally-ambitious university and education partners enter, explore and expand in South Asia, South East Asia, and beyond. We offer a dedicated range of services to drive recruitment, student enrollment, develop strategic partnerships, and deliver bespoke consulting projects.We act as an extension of your brand, by...
-
Manager- Partner Success
3 days ago
New Delhi, India Acumen, Part of Sannam S4 Group Full timeAbout us ACUMEN is committed to helping globally-ambitious university and education partners enter, explore and expand in South Asia, South East Asia, and beyond. We offer a dedicated range of services to drive recruitment, student enrollment, develop strategic partnerships, and deliver bespoke consulting projects. We act as an extension of your brand,...
-
Manager- Partner Success
4 days ago
New Delhi, India Acumen (Part of Sannam S4 Group) Full timeAbout us ACUMEN is committed to helping globally-ambitious university and education partners enter, explore and expand in South Asia, South East Asia, and beyond. We offer a dedicated range of services to drive recruitment, student enrollment, develop strategic partnerships, and deliver bespoke consulting projects. We act as an extension of your brand,...
-
Partner Success Specialist
1 month ago
Delhi, Delhi, India Tech Data Advanced Private Limited Full timeJob Summary:The Partner Success Specialist will focus on the day-to-day partner management and support activities for Autodesk Learning Partners. You will work closely with the regional Autodesk Learning - Partner Success Manager (PSM) and the Global Support Team to develop subject matter expertise on Learning Partner guidelines, including a complete...
-
Avp - Partner Success and Communication
6 months ago
New Delhi, India Arthan Careers Full timeBangalore, **Description**: This role will play an important role in deepened engagement with priority existing funders, through a more proactive engagement strategy. The role will oversee the management of a Communications Manager ensuring the fundraising team is equipped with the highest quality of communications to steward donors and entice prospects to...
-
Partner Success Specialist
3 weeks ago
Delhi, Delhi, India Tech Data Advanced Private Limited Full timeJob Summary:The Partner Success Specialist role at Tech Data Advanced Private Limited is a key position that focuses on the day-to-day management and support of Autodesk Learning Partners. This individual will work closely with the regional Autodesk Learning Partner Success Manager (PSM) and the Global Support Team to develop subject matter expertise on...
-
Partner Account Manager- Strategic Partners.
1 month ago
New Delhi, India Cisco Full timeWhat You'll Do As a member of the Cisco Strategic Partner Sales Team, you will be responsible for growing the overall Cisco business in line with Cisco priorities & managing executive relationships/ engagements, maintaining a strong governance and growing Cisco wallet share with the strategic partners. You will work closely with the cross functional...
-
Autodesk Partner Success Specialist
3 weeks ago
Delhi, Delhi, India Tech Data Advanced Private Limited Full timeJob Summary:The Partner Success Specialist will focus on day-to-day partner management and support activities for Autodesk Learning Partners. This includes developing subject matter expertise on Learning Partner guidelines, partner onboarding, managing partner details in database, monitoring partner adherence to program requirements, providing partner...
-
Customer Success Manager
2 weeks ago
New Delhi, India LifeWall Greentech Pvt Ltd Full timeCompany Description LifeWall in New Delhi specializes in transforming outdoor spaces like terraces, lawns, and backyards for social gatherings and family enjoyment. They use professional designers and an execution team of engineers and installers to create stunning outdoor spaces.Roles and Responsibility:Transformation Issue Management:Ensure all...
-
new delhi, India Acumen (Part of Sannam S4 Group) Full timeAbout us ACUMEN is committed to helping globally-ambitious university and education partners enter, explore and expand in South Asia, South East Asia, and beyond. We offer a dedicated range of services to drive recruitment, student enrollment, develop strategic partnerships, and deliver bespoke consulting projects. We act as an extension of your brand, by...
-
new delhi, India Acumen, Part of Sannam S4 Group Full timeAbout usACUMEN is committed to helping globally-ambitious university and education partners enter, explore and expand in South Asia, South East Asia, and beyond. We offer a dedicated range of services to drive recruitment, student enrollment, develop strategic partnerships, and deliver bespoke consulting projects.We act as an extension of your brand, by...
-
Global Partner Manager
5 months ago
New Delhi, India ServiceNow Full timeJob DescriptionServiceNow is currently seeking a Global Partner Manager (GPM) to join the Alliances and Channel Ecosystem (ACE) team to run one of our Largest Global Partnership with HCL in New Delhi with Global Responsibility. This position is a high-profile growth opportunity that demands a highly motivated individual with strong leadership, sales,...
-
new delhi, India Acumen (Part of Sannam S4 Group) Full timeAbout us ACUMEN is committed to helping globally-ambitious university and education partners enter, explore and expand in South Asia, South East Asia, and beyond. We offer a dedicated range of services to drive recruitment, student enrollment, develop strategic partnerships, and deliver bespoke consulting projects.We act as an extension of your brand, by...
-
Customer Success Manager
4 months ago
New Delhi, India LifeWall Greentech Pvt Ltd Full timeHandle and resolve customer escalations.Get the payments from customers as per the project stages.Ensure that the project gets handed over within the timeline without any delay.Keep the client happy whatever situation may arise.Visit the site whenever necessary to ensure that you are up to date with the progress.Conducting project briefings for turnkey...
-
Head - Business Partner Success - Growth & Retention
2 months ago
delhi, India Yulu Full timeAbout Yulu:As India’s leading shared electric mobility technology player, Yulu is purposeful and dedicated to making mobility accessible, affordable, environmentally sustainable and inclusive. Over the past five years,we have created a strong positive impact in several cities thanks to our smart vehicles, robust technology stack, and deep stakeholder...
-
Partner program manager
4 days ago
Delhi, India HSV Digital Full timeJob Summary:We are seeking a dynamic and results-driven Partner Program Manager to lead our partner engagement initiatives. This role will be pivotal in managing various partner marketing activities, campaigns, and projects. The ideal candidate will have a strong background in partner management, excellent written and verbal communication skills, and a...
