Weekend Production Support Engineer
Found in: Whatjobs IN C2 - 2 weeks ago
Role DescriptionThis is a full-time hybrid role for a Weekend Production Support Engineer at AD Infosystem, located in Noida, with flexibility for some remote work. The Weekend Production Support Engineer will be responsible for day-to-day tasks such as providing application support, technical support, troubleshooting, and utilizing analytical skills to resolve issues. The role will involve working with a team to ensure the smooth operation of production systems and timely resolution of any technical issues.
Working Day:
Friday, Saturday, Sunday, Monday and TuesdayWorking Time:
8:30 PM IST to 4:30 AM IST
Qualifications4+ Year experience of Production Support and application supportMonitor ERP, Salesforce CRM, eCommerce websites, EDI/ETL, Infrastructure Systems, etc. and send a comprehensive report to management by EOD.Log tickets to ERP vendor support systems for related issues and communicate with clients.Log tickets to the Salesforce vendor support system for CRM and eCommerce related issues and communicate with clients.Coordinate and communicate cross-functional activities between team members.Document development efforts and maintain defect troubleshooting guidelines on an on-going basis.Support implementation processes and document SOPs for business users.Cooperate with multiple project teams to support production operations.This is Follow-The-Sun (FTS) model, and hence team needs to be flexible with weekday shift Flexible in working on public holiday, weekends to support application releases and Infra production changesThe Support Engineer will work on
Friday, Saturday, Sunday and Monday, Tuesday .Excellent problem-solving abilitiesStrong communication and collaboration skillsKnowledge of ITIL processes is a plusExperience with CRM technologies and web technologies is beneficialBachelor's degree in a relevant field is preferred
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