Support Engineer
2 weeks ago
data pipelines, ticket handling, production support, SQL queries, AWS, and pager duties . The ideal candidate will have a strong technical background and a proven track record of supporting and maintaining data infrastructure in a fast-paced environment.Responsibilities:1.
Collaborate with cross-functional teams to
troubleshoot and resolve issues related to data pipelines and production systems.2.
Handle
incoming tickets, prioritize tasks, and provide timely resolutions to technical issues.3.
Develop, optimize, and maintain SQL queries to extract, transform, and load data
from various sources into our data warehouse.4. Monitor system performance and health metrics, proactively identify potential issues, and implement preventive measures.5. Participate in
on-call rotation for pager duties
to ensure 24/7 support coverage.6. Document processes, procedures, and troubleshooting steps to facilitate knowledge sharing and improve team efficiency.7. Work closely with developers, data engineers, and analysts to understand requirements and provide technical guidance and support.8. Continuously evaluate and recommend improvements to data pipelines, tools, and infrastructure to enhance reliability, scalability, and performance.
Requirements:1. Bachelor's degree in Computer Science, Engineering, or a related field.2.
Proven experience with 5 years working as a Support Engineer
or similar role, preferably in a data-driven environment.3. Strong proficiency in SQL and experience with relational databases (e.g., PostgreSQL, MySQL).4. Hands-on experience with building and maintaining data pipelines using tools like Apache Airflow, Apache NiFi, or similar.5. Familiarity with cloud platforms, particularly AWS (Amazon Web Services), including services such as EC2, S3, Lambda, and Redshift.6. Excellent problem-solving skills and ability to troubleshoot complex technical issues under pressure.7. Experience with ticketing systems (e.g., Jira, Zendesk) and incident management processes.8. Ability to work independently and collaboratively in a dynamic, fast-paced environment.9. Strong communication skills with the ability to articulate technical concepts to both technical and non-technical audiences.Preferred Qualifications:1. Certification in
AWS or related technologies .2. Experience with containerization and orchestration tools (e.g., Docker, Kubernetes).3. Knowledge of scripting languages (e.g., Python, Bash) for automation and task scheduling.4. Familiarity with version control systems (e.g., Git) and CI/CD pipelines.5. Prior experience with data visualization
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