Software Support Engineer
3 weeks ago
:
Trilliant is currently hiring a Software Support Engineer who will report to the Director of Customer Operations. The Support Engineer (SE) is responsible for direct (L2/L3) interaction with Trilliant’s customers and channel partners in support of new and existing products in our growing network of utility, IIOT, and wireless networking products. Works closely with development organizations to help understand, isolate, and resolve problems. Support Engineer investigates customer-reported problems to develop solutions and resolve production incidents or problems. Escalates unresolvable problems to the appropriate Engineering team for further investigation and resolution. The Support Engineer has a global operational perspective with detailed product knowledge and can reach across the organization in support of the installed base.Position Responsibilities:Provide solution support across customer production sites that are in compliance with support agreements (SLA’s) including hardware, software and firmwareAct as a liaison to local program management teams for customer issuesWorks with internal engineering teams to resolve customer issues that have not been solved through problem replication or known solutions. Support Engineer verify issues, document steps to reproduce, validate solutions, and typically apply the patch/upgrade or change to the production environmentMonitor and track network hardware and device failures and other irregularities as reported by the customer through the issue-tracking systemTrack all Trilliant products for failure trends and provide feedback to engineering for product enhancements or amendmentsManage and progress all issues recorded in Trilliants issue management system.Maintain the customer support labs and network environments used to replicate and troubleshoot customer issuesCreates BKM’s, Knowledge Base articles, Trouble Shooting documents, and Process Flow diagramsDaily review and update of the issue management systemOther duties as assignedPosition Requirements:Looking for 5 + years of experience as a Software Support EngineerKnowledge of wired networks, commercial wireless networks and data networks (Access Points/Modems/Switches/Routers)Exposure to IEEE 802.11x, 802.15x and Mesh networksKnowledge of a variety of analytical tools, techniques and best practices used in the wireless networking and server maintenance areas desiredKnowledge in Utilities (FAN/NAN/WAN) and Advanced Electrical Metering (Smart Meters) (ANSI C12.X / DLMS)Experience with Operating Systems such as Unix/Linux/CentOSUse of SQL queries against a database such as Oracle, MySQL or MSSQL with manipulation of CSV filesKnowledge of virtual machines environments (VMWare)Experience with protocols such as SSH, Telnet, FTP, TCP/IP, DHCP, NTP and Remote connection softwareProficiency in Microsoft Office Applications such as Word, Excel, PowerPoint and VisioAbility to establish and maintain effective working relationships with management, co-workers, staff at all levels, customers and outside contacts of diverse backgrounds while representing TrilliantEducation/Certifications:College degree in technical sciences, computer networking, computer science or related fieldRelated work and or military experience also consideredIndustry Certifications in related IT disciplines highly desired (RHCSA, CCNA, MCSE, MCP)Trilliant Values-P
ASSIONATE-We find the right solutions for customers and exceed their expectations.A
CCOUNTABLE-We work smartly and tackle problems with urgency to get the job done.C
ONFIDENT We look to the future and partner with each other to deliver world-class solutions.E
NERGIZED-We are excited and support the growth and direction of Trilliant.Your name
E-MailPhone
Cover LetterCV/Resumes
-
Software Support Engineer
4 weeks ago
New Delhi, India Trilliant Full timeDescription : Trilliant is currently hiring a Software Support Engineer who will report to the Director of Customer Operations. The Support Engineer (SE) is responsible for direct (L2/L3) interaction with Trilliant’s customers and channel partners in support of new and existing products in our growing network of utility, IIOT, and wireless networking...
-
Software Support Engineer
4 weeks ago
new delhi, India Trilliant Full timeDescription : Trilliant is currently hiring a Software Support Engineer who will report to the Director of Customer Operations. The Support Engineer (SE) is responsible for direct (L2/L3) interaction with Trilliant’s customers and channel partners in support of new and existing products in our growing network of utility, IIOT, and wireless...
-
Software Support Engineer
4 weeks ago
New Delhi, India Trilliant Full timeTrilliant offers a universal communications platform that is at the convergence of the smart grid, smart city, and global Industrial Internet of Things (IIoT) applications. We bring together multi-technology solutions, global capabilities, and mission-critical communications to deliver future-proof solutions.We are a device-agnostic, integrated,...
-
Software Support Engineer
4 weeks ago
delhi, India Trilliant Full timeTrilliant offers a universal communications platform that is at the convergence of the smart grid, smart city, and global Industrial Internet of Things (IIoT) applications. We bring together multi-technology solutions, global capabilities, and mission-critical communications to deliver future-proof solutions.We are a device-agnostic, integrated,...
-
Software Support Engineer
4 weeks ago
Delhi, India Trilliant Full timeTrilliant offers a universal communications platform that is at the convergence of the smart grid, smart city, and global Industrial Internet of Things (IIoT) applications. We bring together multi-technology solutions, global capabilities, and mission-critical communications to deliver future-proof solutions.We are a device-agnostic, integrated,...
-
Senior Software Engineer
2 weeks ago
new delhi, India Siemens EDA (Siemens Digital Industries Software) Full timeIt is a core R&D team working on multiple verticals of Simulation. A very energetic and enthusiastic team of motivated individuals.This role is based in Noida. But you’ll also get to visit other locations in India and globe, so you’ll need to go where this job takes you. In return, you’ll get the chance to work with teams impacting entire cities,...
-
Software Support Engineer
4 weeks ago
Delhi, India Trilliant Full timeTrilliant offers a universal communications platform that is at the convergence of the smart grid, smart city, and global Industrial Internet of Things (IIoT) applications. We bring together multi-technology solutions, global capabilities, and mission-critical communications to deliver future-proof solutions. We are a device-agnostic, integrated,...
-
Software Support Engineer
4 weeks ago
Delhi, India Trilliant Full timeTrilliant offers a universal communications platform that is at the convergence of the smart grid, smart city, and global Industrial Internet of Things (IIoT) applications. We bring together multi-technology solutions, global capabilities, and mission-critical communications to deliver future-proof solutions.We are a device-agnostic, integrated,...
-
Delhi, India Sonata Software Full timeAbout Sonata Software!In today's market, we observe a distinct duality in technology adoption. On one front, clients are keenly focused on cost containment, while on the other, there is a strong drive to modernize their digital storefronts, aiming to appeal to both consumers and B2B customers alike.As a leading Modernization Engineering company, we aim to...
-
Application Support Engineer
6 days ago
new delhi, India Movegistics Full timeCompany DescriptionMovegistics, a division of Netensity, is a cloud-based software automation platform designed for the moving industry. We aim to help moving companies achieve amazing results quickly by utilizing our Movegistics CRM platform, the only complete, cloud-based CRM software in the industry powered by mobile apps. We understand the challenges...
-
Application Support Engineer
2 days ago
new delhi, India Movegistics Full timeCompany Description Movegistics, a division of Netensity, is a cloud-based software automation platform designed for the moving industry. We aim to help moving companies achieve amazing results quickly by utilizing our Movegistics CRM platform, the only complete, cloud-based CRM software in the industry powered by mobile apps. We understand the challenges...
-
Delhi, India Sonata Software Full timeAbout Sonata SoftwareIn today's market, we observe a distinct duality in technology adoption. On one front, clients are keenly focused on cost containment, while on the other, there is a strong drive to modernize their digital storefronts, aiming to appeal to both consumers and B2B customers alike.As a leading Modernization Engineering company, we aim to...
-
Senior Software Engineer
3 weeks ago
New Delhi, India Morningstar Full timeTitle:Senior Software EngineerThe Group:Morningstar is seeking a highly experienced Senior Software Engineer to lead the technical support efforts for our critical Datafeed applications developed in Node.js and ASP.NET. These applications are pivotal in delivering mission-critical data to our clients in the financial industry, and we need a seasoned...
-
Software Engineer Intern
9 minutes ago
new delhi, India Clopen Research Capital LLP Full timeClopen Research Capital is looking for a highly motivated and skilled Software Developer Intern to join our team. As a Software Developer Intern, you will have the opportunity to work on challenging projects and gain hands-on experience in developing trading systems and applications. You will work closely with our team of experienced Software Engineers and...
-
Senior Software Engineer
3 weeks ago
New Delhi, India Chegg India Full timeDescriptionSr. Software Engineer – Back EndEngineering Team | New Delhi, IndiaAbout the Team:Chegg's engineering team is a group of passionate engineers who, in close collaboration with data scientists, product managers, designers, and other backend developers, build the future of the online education industry. We build our products to scale and to last,...
-
Senior Software Engineer
4 weeks ago
new delhi, India Morningstar Full timeTitle: Senior Software Engineer The Group: Morningstar is seeking a highly experienced Senior Software Engineer to lead the technical support efforts for our critical Datafeed applications developed in Node.js and ASP.NET. These applications are pivotal in delivering mission-critical data to our clients in the financial industry, and we need a seasoned...
-
Senior Software Engineer
4 weeks ago
New Delhi, India Morningstar Full timeTitle: Senior Software Engineer The Group: Morningstar is seeking a highly experienced Senior Software Engineer to lead the technical support efforts for our critical Datafeed applications developed in Node.js and ASP.NET. These applications are pivotal in delivering mission-critical data to our clients in the financial industry, and we need a seasoned...
-
Data Engineer
3 weeks ago
New Delhi, India RTI International Full timeOverviewThis position will be to support a wide range of environmental and natural resources research for clients such as the U.S. Environmental Protection Agency (EPA) and other clients. Research topics include climate change impacts, and adaptation and vulnerability/resilience. Research may also involve topics such as health and economic impacts of air...
-
Software Engineer
3 hours ago
new delhi, India Stealth Startup Full timeCompany Description Stealth Startup is a startup company operating in stealth mode to avoid public attention. We prioritize privacy and confidentiality to protect our innovative ideas and maintain a competitive edge. As part of our marketing strategy, we carefully manage our public image and disclose only general information about our company. Our focus...
-
Software Engineer Intern
14 hours ago
New Delhi, India Clopen Research Capital LLP Full timeClopen Research Capital is looking for a highly motivated and skilled Software Developer Intern to join our team. As a Software Developer Intern, you will have the opportunity to work on challenging projects and gain hands-on experience in developing trading systems and applications. You will work closely with our team of experienced Software Engineers and...
