Production Support Engineer

Found in: Whatjobs IN C2 - 2 weeks ago


Delhi NCR, India Axtria India Pvt Ltd Full time

Production Support Experience :


- Overall 12+ years of managing and supporting enterprise grade application(s) at production.

- Managing managers and/or individual contributors within the production support engineering

- Defining production support processes for reliability and repeatability

Role & Responsibilities :

- Consistently ensure high support satisfaction for Axtria's world-wide customers

- Help production support engineers to resolve tickets accurately and efficiently as per defined SLAs

- Help production support engineers to manage tickets, manage expectations, and communicate well

- Develop, implement, and review production support procedures, policies, and activities

- Improving the customer experience in measurable and repeatable ways

- Publishing various production support matrices to appropriate stakeholders

- Work collaboratively with development engineering teams and share regular feedbacks from production

- Suggest and drive implementation of world-class diagnostic and application performance monitoring tools in applications for enhanced supportability.

- Hire a world class team of production support engineering managers by actively seeking talent who are focused on delivering world class customer support

- Hold regular 1:1s with their team managers and skip-level 1:1s with all members of their team

- Mentor the managers on their team

- Work across functions with peers in other groups to facilitate the accomplishment of shared goals - Represent Axtria production support engineering in client meetings and other official functions

- Participating in escalation on-call rotation (limited to regional working hours during the week and weekend)

Technical Skills :

- Ability to gain good functional and technical understanding product suites

- Excellent troubleshooting skills

- Solid understanding of cloud services platforms e.g., AWS, GCP, Azure etc.

- Well verses with programming languages (Java, Python, etc.)

- Well versed with DBs and SQLs

- Familiarity with Salesforce platform will be a plus

- Experience with DevOps

- Experience with tools like JIRA, Confluence, SharePoint, etc.

- Experience with performance, volume, and stress profiling Soft Skills:

- Excellent communication skills

- Ability to convey hard/sensitive messages without any apprehensions as well as avoid creating frictions.

- Ability to navigate thru organization independently

(ref:hirist.tech)
  • Production Support Engineer

    Found in: Adzuna IN C2 - 1 week ago


    Delhi NCR, India Axtria India Pvt Ltd Full time

    Production Support Experience :- Overall 12+ years of managing and supporting enterprise grade application(s) at production. - Managing managers and/or individual contributors within the production support engineering - Defining production support processes for reliability and repeatability Role & Responsibilities :- Consistently ensure high support...

  • Production Support Engineer

    Found in: Whatjobs IN C2 - 2 weeks ago


    Delhi, India Intellicus Technologies Full time

    About the jobIntellicus Intellicus is a Big Data BI & Analytics Product company. We simplify the exploration, analysis and visualization of big data for world's largest companies. We are the first company to innovate OLAP on Big Data. Intellicus is a provider of BI and Analytics products to Fortune 500 companies for more than a decade. It has created a...

  • Product Support Engineer

    Found in: Whatjobs IN C2 - 2 weeks ago


    Delhi, India PhonePe Full time

    Product Solution Engineer Responsibility● Diagnosing, troubleshooting and fixing production software issues● Developing and owning monitoring solutions for production and non-productionenvironments and applications● Develop smaller complexity features / enhancements in existing stable systemcomponents● Adapt installer, shell scripts and perl scripts...

  • Imarticus Learning

    Found in: Whatjobs IN C2 - 2 weeks ago


    Delhi NCR, India Imarticus Learning Pvt Ltd Full time

    SALARY : 6LPA - 12LPA As a Technical Support Engineer, you will play a crucial role in ensuring the smooth functioning of our products and services for our clients. You will be responsible for providing technical assistance and support to customers via phone, email, or in-person communication. Your primary goal will be to resolve technical issues and...

  • Imarticus Learning

    Found in: Whatjobs IN C2 - 21 hours ago


    Delhi NCR, India Imarticus Learning Pvt Ltd Full time

    SALARY : 6LPA - 12LPA As a Technical Support Engineer, you will play a crucial role in ensuring the smooth functioning of our products and services for our clients. You will be responsible for providing technical assistance and support to customers via phone, email, or in-person communication. Your primary goal will be to resolve technical issues and...

  • Imarticus Learning

    Found in: Adzuna IN C2 - 1 week ago


    Delhi NCR, India Imarticus Learning Pvt Ltd Full time

    SALARY : 6LPA - 12LPAAs a Technical Support Engineer, you will play a crucial role in ensuring the smooth functioning of our products and services for our clients. You will be responsible for providing technical assistance and support to customers via phone, email, or in-person communication. Your primary goal will be to resolve technical issues and...

  • Production Support Specialist

    Found in: Whatjobs IN C2 - 2 weeks ago


    Delhi, India CGI Full time

    Job Description: Java Linux Production support – L3 Support (Immediate Joiner)Position DescriptionJob Description : 5+ yearsWork Location: BangaloreShift Timing: 1 pm to 10 Pm Java Linux Production support – L3 Support Position Description Responsible for ensuring successful delivery of all offshore services for CGI’s customers. Provide L3 production...

  • Product Support Engineer

    Found in: Whatjobs IN C2 - 2 weeks ago


    Delhi, India PhonePe Full time

    Experience: 2+ YearsResponsibility ● Diagnosing, troubleshooting and fixing production software issues ● Developing and owning monitoring solutions for production and non-production environments and applications ● Develop smaller complexity features / enhancements in existing stable system components ● Adapt installer, shell scripts and perl scripts...

  • L3 Java Support Engineer

    Found in: Whatjobs IN C2 - 21 hours ago


    Delhi NCR, India QUESS Full time

    Job Description :We are seeking a skilled L3 Java Support Engineer with a solid background in Java development and extensive experience in supporting enterprise-level applications in the investment banking domain. The ideal candidate will have proficiency in a range of technologies including Java, Spring Boot, React, JPA, Oracle RDBMS, XML/FPML, TIBCO EMS,...

  • L3 Java Support Engineer

    Found in: Whatjobs IN C2 - 2 weeks ago


    Delhi NCR, India QUESS Full time

    Job Description :We are seeking a skilled L3 Java Support Engineer with a solid background in Java development and extensive experience in supporting enterprise-level applications in the investment banking domain. The ideal candidate will have proficiency in a range of technologies including Java, Spring Boot, React, JPA, Oracle RDBMS, XML/FPML, TIBCO EMS,...

  • Production Support Specialist

    Found in: Whatjobs IN C2 - 2 weeks ago


    delhi, India CGI Full time

    Job Description:Java Linux Production support – L3 Support (Immediate Joiner)Position DescriptionJob Description : 5+ yearsWork Location: BangaloreShift Timing: 1 pm to 10 PmJava Linux Production support – L3 SupportPosition Description• Responsible for ensuring successful delivery of all offshore services for CGI’s customers.• Provide L3...

  • Product Manager/Senior Product Manager

    Found in: beBee jobs IN - 1 week ago


    Delhi NCR, India iimjobs Full time

    KRA's: Manage all aspects of the product lifecycle, including problem definition, product strategy/roadmap, roadmap execution, customer needs, and requirement/use case definition with a focus on streamlining the user onboarding. Translate product strategy into requirements and prototypes. Ability to write detailed product specs/user stories. Gain a deep...

  • Production Support

    1 week ago


    Delhi, India IDFC FIRST Bank Full time

    Job Description Job Title - Production Support Place of work - Delhi, Mumbai Business Unit - Corporate Function Function - Information Technology **Job Purpose**: **Roles & Responsibilities**: Design production support procedures, policies and documentation Identify and resolve technical issues Establish the root causes of production errors, and...

  • Product Configurator Manager

    Found in: Adzuna IN C2 - 1 week ago


    Delhi NCR, India Krehsst Tech Solutions Full time

    Job Summary :This position will lead Configurator activities of CPQ+ program implementation for global isolation business. This involves the use of technical expertise to develop functional requirements, design, develop, implement, integrate, train and support enterprise-wide Oracle Configurator System (or equivalent system like ConfigIT) and Business...

  • Product Configurator Manager

    Found in: Whatjobs IN C2 - 21 hours ago


    Delhi NCR, India Krehsst Tech Solutions Full time

    Job Summary : This position will lead Configurator activities of CPQ+ program implementation for global isolation business. This involves the use of technical expertise to develop functional requirements, design, develop, implement, integrate, train and support enterprise-wide Oracle Configurator System (or equivalent system like ConfigIT) and Business...

  • Product Configurator Manager

    Found in: Whatjobs IN C2 - 2 weeks ago


    Delhi NCR, India Krehsst Tech Solutions Full time

    Job Summary : This position will lead Configurator activities of CPQ+ program implementation for global isolation business. This involves the use of technical expertise to develop functional requirements, design, develop, implement, integrate, train and support enterprise-wide Oracle Configurator System (or equivalent system like ConfigIT) and Business...

  • Supporting Artist

    Found in: Talent IN C2 - 2 weeks ago


    Delhi Division, India Gia Media Production Full time

    Female Actors Required For OTT Web Series Category: ACTOR MODEL Language: Hindi, English Posted on: April 18, 2023 Expires on: June 1, 2023 Duration: Full time About Recruiter Project Description Casting for lead and supporting actress roles for a leading ott platform. Age -18 to 30 years. Applicants must have good looks. Budget - based on...

  • Support Engineer

    Found in: Whatjobs IN C2 - 17 hours ago


    Delhi, India MokshaaLLC Full time

    We are seeking a highly motivated and skilled Support Engineer with expertise indata pipelines, ticket handling, production support, SQL queries, AWS, and pager duties . The ideal candidate will have a strong technical background and a proven track record of supporting and maintaining data infrastructure in a fast-paced...

  • Production Support Engineer

    Found in: Whatjobs IN C2 - 6 days ago


    Delhi, India ATRIBS METSCON GROUP Full time

    Job Description·8+ Years of Experience in Application Development or production support·Has 5 years’ experience in Digital Transformation and Agile Ways of Working. Has substantial experience and expertise in agile delivery techniques and methodologies to ensure continuous improvement and delivery of services·Functional and technical understanding of...

  • Production Support Lead

    Found in: Whatjobs IN C2 - 1 week ago


    delhi, India Kruya Vyakaranam Pvt Ltd Full time

    Overview :We are seeking a highly skilled and experienced Lead Application Support Engineer (LSE) to join our team. The LSE will be responsible for managing and leading a team of application support specialists to ensure the smooth operation and maintenance of SaaS Product VLife - Vendor Life Cycle Management. You will work closely with cross-functional...