Centre Manager/Centre Head

6 hours ago

Mumbai, India Pravaayu Healthcare Full time

As a practitioner for an Ayurveda clinic, you will play a pivotal role in providing high-quality Ayurvedic healthcare treatment ie Medicine to patients (coming to the Ayurveda clinic) and ensuring effective outcomes. You will be located at Central Office.

We will be starting with treating patients suffering from Osteoarthritis.

We expect you to be compassionate, emphatic towards patients, explaining them clearly and focussed towards curing them.

Key Responsibilities:Centre Head/Manager
Job Title: Centre Head/Manager
Job Summary:
Centre Head/Manager plays a crucial role in connecting with potential patients, understanding their healthcare needs, and scheduling appointments at our clinic. This position requires excellent communication skills, a patient-centered approach, and the ability to drive & close the lead effectively.

Key Responsibilities:

Patient Consultation: Engage in consultative conversations to understand patients'
healthcare requirements, concerns, and preferences.
Appointment Scheduling: Schedule appointments for potential patients, ensuring an
efficient use of clinic resources and provider availability.
Clinic Services: Provide information about the clinic's services, healthcare providers, and
procedures to address patient inquiries.
Appointment Follow-Up: Conduct follow-up calls to ensure patients attend their scheduled appointments and address any questions or concerns.
Performance Targets: Achieve and exceed performance targets related to appointment
booking and patient engagement.
Patient Feedback: Gather feedback and suggestions from potential patients to improve
appointment booking processes and services.
Training and Development: Participate in ongoing training and development to stay updated on clinic services and communication techniques.
Key Responsibilities:
KEY COMPETENCIES

Customer Service
Revenue Generation
Training & Development
Team Building
Quality & Service

Effectively interact with customers and ensure high service quality to all Patients & Clients.
Revenue Collection: Generating the lead & Closing the Lead & generating the revenue
from the Clients. Perform openings and or closing procedures as necessary.
Lead the therapists and aestheticians
Entrepreneurial Spirit: We encourage our employees to take ownership and think like
entrepreneurs. We will empower you to drive initiatives and make meaningful contributions
Monitoring the performance: & the whole team is functioning Smoothly starting from
managing doctors , therapists,receptionists, and patient care executives .
Drive Clinic excellence and patients' experience
a. Ensure all SOPs, guidelines are followed
b. Drive customer experience and track treatment outcomes

Qualifications:
High school diploma or equivalent; a degree in a relevant field is a plus.
Previous experience in handling Centre Manager/Centre head or a related customer engagement role is
preferred.
Excellent communication and interpersonal skills.
Empathetic and patient-focused approach.
Proficiency in using phone systems and customer relationship management (CRM) software.
Strong problem-solving and persuasion skills.
Ability to maintain patient confidentiality.
Conversant in Hindi, English, Marathi

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