Centre Manager

5 days ago

Mumbai Metropolitan Region, India Toprankers Full time ₹ 5,00,000 - ₹ 12,00,000 per year

About Toprankers
Toprankers is India's most preferred digital learning platform for careers beyond engineering and medicine. With a mission to
"unlock every learner's true potential"
, we provide curated learning experiences across domains like Law, Management, Design, Judiciary, and more. Through our brands such as
Judiciary Gold, Creative Edge, Supergrads, LegalEdge, and Toprankers School of Law
, we empower students with personalized learning, best-in-class educators, and a tech-driven ecosystem.

We are trusted by over
3 million aspirants
and are rapidly expanding to redefine the way India prepares for competitive exams and careers.

Role Overview
The Centre Manager will be responsible for overseeing the overall functioning of the Toprankers Centre, ensuring smooth academic and operational delivery, student satisfaction, and achieving enrolment & revenue targets. The role requires leadership, people management, and strong coordination between academic, sales, and support teams.

Key Responsibilities
Operations & Administration
Manage day-to-day operations of the Centre and ensure smooth functioning.

Oversee facility management, infrastructure, housekeeping, and IT support.

Ensure Compliance With Company Policies, Guidelines, And Statutory Requirements.
Maintain student and staff discipline within the centre.

Academic Delivery
Coordinate with academic teams to ensure timely completion of syllabus and high-quality teaching standards.

Monitor faculty performance, schedule classes, and address academic concerns.

Collect feedback from students and parents to improve teaching and support services.

Sales & Business Growth
Drive admissions and achieve enrolment & revenue targets for the centre.

Conduct counselling sessions for students & parents along with the sales/counselling team.

Plan and execute marketing activities (seminars, workshops, local tie-ups, promotional campaigns).

Track competitors and suggest strategies to improve centre performance.

People Management
Supervise centre staff including counsellors, front desk, academic coordinators, and support staff.

Train, motivate, and retain the team to ensure high productivity and morale.

Conduct regular review meetings and performance evaluations.

Student & Parent Relationship Management
Act as the primary point of contact for students and parents.

Address grievances, resolve issues, and ensure a high satisfaction rate.

Organize PTMs (Parent-Teacher Meetings), orientation programs, and engagement activities.

Reporting & MIS
Maintain accurate records of admissions, revenue, expenses, and centre performance.

Share daily/weekly/monthly reports with the Regional/Zonal Head.

Provide insights and suggestions for business growth and process improvement.

Key Skills & Competencies
Strong leadership and people management skills.

Excellent communication and interpersonal skills.

Result-oriented with ability to meet targets.

Good problem-solving and decision-making ability.

Knowledge of the education/coaching/edtech sector preferred.

Proficiency in MS Office & CRM tools.

Qualification & Experience
Graduate / Postgraduate in Management, Education, or related field.

3–6 years of experience in Centre Management / Branch Operations (preferably in education, training, or edtech sector).

Proven track record of handling operations, sales, and team management.

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