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Customer Care Executive
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Customer Service
2 months ago
LaSTiG is an insurance provider committed to reliability and personalized service, offering innovative and comprehensive coverage options tailored to meet individual needs. The team at LaSTiG is dedicated to providing peace of mind and financial security through experienced professionals. At LaSTiG, prioritizing your protection is our goal.
Responsibilities
Provide excellent customer service to clients by answering questions, resolving issues, and providing support.
Work with a team of other support associates to provide a consistent and high-quality level of service.
Stay up-to-date on the latest products and services so that you can provide accurate and informative support.
Use a variety of software and tools to track and manage customer interactions.
Work independently and as part of a team to meet deadlines and goals.
Qualifications
- Customer Support and Customer Satisfaction skills
- Phone Etiquette and Customer Service skills
- Experience in enhancing Customer Experience
- Excellent communication and interpersonal skills
- Problem-solving and conflict resolution abilities
- Ability to work independently and remotely
- Prior experience in the insurance industry is a plus
- High school diploma or equivalent required, Bachelor's degree preferred
- A desire to provide excellent customer service
- Strong problem-solving skills
- Proficiency in Microsoft Office Suite