Service Delivery Manager
4 days ago
15 years of experience including service delivery management experience for large SAP AMS program Roles and responsibilitiesBe responsible of the overall engagement in terms of budget Customer satisfaction contractual compliancy service continuity team members motivations respect of qualitative timely deliveryBe the Customer Single Point of contact for AMS Services subjectsProvide consolidated management reporting to the Customer and LTIM leadership on the services performancePlay a key role in add on sales with Sales Delivery Management teamThe delivery of the AMS services at the appropriate contractual service levelsThe management of the delivery of the services and other agreed deliverables in all its aspects specification estimation planning control acceptance SLA compliancy for the applications in scope Implementing and controlling all agreed procedures and processesConform to the engagement prioritization identify assign resources on service activitiesDrive End to End the problem change release capacity performance management and reportingCandidate to have following skillsA strong interpersonal team spirit as we deliver better togetherOrganization to plan and deliver accordinglyProactive in order to mitigate detect the risksGood relationships skills as you will have to build a network for improving cooperationCoaching mindset to help your team members evolveCulturally openminded as we work with Offshore onsite and local people in one teamBusiness oriented in order to support our client to perform IT and BusinessStrong communication skills to manage steering committee customer daily contactsUnderstanding of ITIL V4 process and certification is a big plus
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Service Delivery Manager
3 days ago
Bengaluru, India Nasugroup Full timeWe are seeking an experienced and client-focused Service Delivery Manager with 8-12 years of experience in IT service management, operations, and stakeholder engagement. The Service Delivery Manager will be responsible for ensuring seamless delivery of IT services, managing SLAs, and driving service excellence across multiple client accounts. This role...
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Service Delivery Manager
2 weeks ago
Bengaluru, Karnataka, India Agilisium Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob SummaryThe Service Delivery Manager is responsible for ensuring that all contracted IT or AMS services are delivered efficiently, within agreed Service Level Agreements (SLAs), and with measurable business value to the client. The SDM ensures operational excellence, drives value-added initiatives, and serves as the key liaison between clients, technical...
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Service Delivery Manager
2 days ago
Bengaluru, Karnataka, India Employee Hub Full time ₹ 15,00,000 - ₹ 18,00,000 per yearJob Title: Service Delivery ManagerExperience Required: 6+ yearsDepartment: Service Delivery / OperationsAbout the RoleWe are seeking an experienced Service Delivery Manager with a strong background in managing service delivery operations within a service-based organization. The ideal candidate will be responsible for ensuring high-quality service delivery,...
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IT Service Delivery Manager
1 week ago
Bengaluru, India HGS Full timeResponsibilities: Manage IT Services: Oversee the delivery of IT services to ensure they meet client expectations and contractual requirements. Develop Standards: Create and enforce service delivery standards and processes. Incident Management: Manage incidents to minimise downtime by supervising the remediation of IT Service problems. Performance...
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IT Service Delivery Manager
1 week ago
Bengaluru, India HGS Full timeResponsibilities: Manage IT Services: Oversee the delivery of IT services to ensure they meet client expectations and contractual requirements. Develop Standards: Create and enforce service delivery standards and processes. Incident Management: Manage incidents to minimise downtime by supervising the remediation of IT Service problems. Performance...
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IT Service Delivery Manager
1 week ago
Bengaluru, India HGS Full timeResponsibilities: - Manage IT Services: Oversee the delivery of IT services to ensure they meet client expectations and contractual requirements. - Develop Standards: Create and enforce service delivery standards and processes. - Incident Management: Manage incidents to minimise downtime by supervising the remediation of IT Service problems. - Performance...
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Service Delivery Manager
2 days ago
Bengaluru, Karnataka, India SourceTrace Full time ₹ 1,20,000 - ₹ 1,80,000 per yearWe are looking for an experiencedService Delivery Manager with 9+ years of proven success inmanaging service delivery operations within a service-based organization. The ideal candidate willensure high-quality service delivery, client satisfaction, SLA adherence, and continuous serviceimprovement across projects/accounts.JOB DESCRIPTION?Manage end-to-end...
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Service Delivery Manager
2 weeks ago
Bengaluru, Karnataka, India Johnson Controls Full time ₹ 12,00,000 - ₹ 36,00,000 per yearWhat You Will DoAt Johnson Controls, we are powered by our people. As a Service Delivery Manager, you will play a key role in ensuring the seamless delivery of high-quality services to our clients, while fostering strong relationships and driving operational excellence. You will lead cross-functional teams, manage service-level agreements (SLAs), and provide...
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Service delivery Manager
1 week ago
Bengaluru, Karnataka, India IGS Full time ₹ 12,00,000 - ₹ 22,00,000 per yearCompany DescriptionIGS India is a Quality Engineering & Assurance (QE&A) company with over 12 years of global experience assisting Fortune 500 enterprises, Global Capability Centers (GCCs), and digital-native organizations in delivering superior software products. We specialize in embedding intelligence, automation, and contextual relevance into digital...
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IT Service Delivery Manager
2 weeks ago
Bengaluru, India HGS Full timeResponsibilities:Manage IT Services: Oversee the delivery of IT services to ensure they meet client expectations and contractual requirements.Develop Standards: Create and enforce service delivery standards and processes.Incident Management: Manage incidents to minimise downtime by supervising the remediation of IT Service problems.Performance Monitoring:...
