Current jobs related to IT Service Delivery Manager - bangalore - Jio
-
IT Service Delivery Manager
2 weeks ago
Bangalore, India ProPMO Services Private Limited Full timeJob Description : IT Service Delivery Manager (IT Infrastructure)Location : BangaloreExp : 7-9 yearsNP: Immediate joinerRole Overview : The IT Service Delivery Manager (SDM) for IT Infrastructure is responsible for ensuring the efficient delivery of IT services to meet the needs of the organization. This role involves managing IT service delivery processes,...
-
IT Service Delivery Manager
3 weeks ago
Bangalore, India ProPMO Services Private Limited Full timeJob Title : IT Service Delivery ManagerAbout the Role :The IT Service Delivery Manager is responsible for ensuring the efficient delivery of IT services to meet the needs of the organization. This role involves managing IT service delivery processes, maintaining high service standards, and ensuring customer satisfaction.Key Responsibilities :Service...
-
IT Service Delivery Manager
3 weeks ago
Bangalore, India ProPMO Services Private Limited Full timeJob Title : IT Service Delivery ManagerAbout the Role :The IT Service Delivery Manager is responsible for ensuring the efficient delivery of IT services to meet the needs of the organization. This role involves managing IT service delivery processes, maintaining high service standards, and ensuring customer satisfaction.Key Responsibilities :Service...
-
IT Service Delivery Manager
1 week ago
Bangalore, India ProPMO Services Private Limited Full timeJob Description : IT Service Delivery ManagerKey Responsibilities :• Oversee the delivery of IT services to ensure they meet business requirements and service level agreements.• Develop and implement service delivery standards and processes.• Monitor and report on the performance of IT services, addressing any deviations from service level...
-
Service Delivery Manager
4 weeks ago
bangalore, India People First Consultants Full timeJob Role: Service Delivery Manager Service Delivery Manager Bengaluru Designation: Service Delivery Manager – Bangalore Business Vertical: IOA – Employee Experience Service Location: Bengaluru Reporting Manager: DGM/GM Role and Responsibilities SDM will be responsible for end to end performance client and team management. Responsible for...
-
Service Delivery Manager
2 weeks ago
bangalore, India People First Consultants Full timeJob Role: Service Delivery Manager Service Delivery Manager Bengaluru Designation: Service Delivery Manager – Bangalore Business Vertical: IOA – Employee Experience Service Location: Bengaluru Reporting Manager: DGM/GM Role and Responsibilities SDM will be responsible for end to end performance client and team management. Responsible for managing a...
-
IT Service Delivery Manager
3 weeks ago
Bangalore/Pune, India Shashwath Solution Full timeJob SummaryAs an IT Service Delivery Lead at Shashwath Solution, you will be responsible for overseeing the overall service delivery management, ensuring adherence to Service Levels, and collaborating with client Service Delivery management personnel. You will also manage the compilation of metrics around open tickets, backlog, aging, etc., and drive...
-
Senior Service Delivery Manager
3 weeks ago
bangalore, India LTIMindtree Full time10 years experience as Service Delivery Manager Support ManagerGood to have Adobe product Knowledge Magento AEMGood to have Knowledge in E Commerce application Business processRoles ResponsibilitiesManaging client relationships Service Delivery Managers are responsible for maintaining positive relationships with clients and ensuring their needs are met They...
-
Senior service delivery manager
3 weeks ago
Bangalore, India LTIMindtree Full time10 years experience as Service Delivery Manager Support Manager Good to have Adobe product Knowledge Magento AEM Good to have Knowledge in E Commerce application Business process Roles Responsibilities Managing client relationships Service Delivery Managers are responsible for maintaining positive relationships with clients and ensuring their needs are...
-
Senior Service Delivery Manager
3 weeks ago
bangalore, India LTIMindtree Full time10 years experience as Service Delivery Manager Support Manager Good to have Adobe product Knowledge Magento AEM Good to have Knowledge in E Commerce application Business process Roles Responsibilities Managing client relationships Service Delivery Managers are responsible for maintaining positive relationships with clients and ensuring their needs are met...
-
IT Service Delivery Manager
1 month ago
Bangalore, Karnataka, India ProPMO Services Private Limited Full timeJob Description : IT Service Delivery Manager (IT Infrastructure)Location : BangaloreExp : 7-9 yearsNP: Immediate joinerRole Overview : The IT Service Delivery Manager (SDM) for IT Infrastructure is responsible for ensuring the efficient delivery of IT services to meet the needs of the organization. This role involves managing IT service delivery processes,...
-
IAM Service Delivery Manager
1 week ago
Bangalore, India Apolis India Full timeJob Title: IAM Service Delivery ManagerAt Apolis India, we are seeking an experienced IAM Service Delivery Manager to lead our Identity and Access Management (IAM) services. The successful candidate will be responsible for managing the full lifecycle of IAM services to ensure secure, efficient, and compliant delivery across the...
-
Senior service delivery manager
18 hours ago
Bangalore City, India LTIMindtree Full time10 years experience as Service Delivery Manager Support Manager Good to have Adobe product Knowledge Magento AEMGood to have Knowledge in E Commerce application Business process Roles Responsibilities Managing client relationships Service Delivery Managers are responsible for maintaining positive relationships with clients and ensuring their needs are met...
-
Service delivery manager
3 weeks ago
Bangalore, India Diversified Full timeJob Description: The Service Delivery Manager - Deployment works to ensure execution excellence and a supreme customer experience as they transition into PULSE Managed Services. The Service Delivery Manager - Deployment applies project management skills to coordinate deliverables, develop and manage timelines, ensure effective utilization of resources,...
-
Service Delivery Manager
4 weeks ago
bangalore, India Diversified Full timeJob Description: The Service Delivery Manager - Deployment works to ensure execution excellence and a supreme customer experience as they transition into PULSE Managed Services. The Service Delivery Manager - Deployment applies project management skills to coordinate deliverables, develop and manage timelines, ensure effective utilization of resources,...
-
Service Delivery Manager
4 weeks ago
bangalore, India Diversified Full timeJob Description:The Service Delivery Manager - Deployment works to ensure execution excellence and a supreme customer experience as they transition into PULSE Managed Services. The Service Delivery Manager - Deployment applies project management skills to coordinate deliverables, develop and manage timelines, ensure effective utilization of resources,...
-
Service Delivery Partner
3 weeks ago
bangalore, India Live Connections Full timeDesignation : Service Delivery PartnerIndustry Focus: BFSI, Hospitality, Retail & CPGCompensation: Up to ₹60L OverallLocation: BangaloreSize of revenue: $25M in revenueExp: 18 to 20yrsTeam Size: 200 to 400membersWe are looking for a Delivery Partner with over 20 years of experience in the IT sector. The ideal candidate should have spent the last 3+ years...
-
Service Delivery Partner
2 weeks ago
bangalore, India Live Connections Full timeDesignation : Service Delivery PartnerIndustry Focus: BFSI, Hospitality, Retail & CPGCompensation: Up to ₹60L OverallLocation: BangaloreSize of revenue: $25M in revenueExp: 20 to 25+ yrs Team Size: 200 to 400membersWe are looking for a Delivery Partner with over 20+ years of experience in the IT sector. The ideal candidate should have spent the last 3+...
-
Service delivery partner
3 weeks ago
Bangalore, India Live Connections Full timeDesignation : Service Delivery Partner Industry Focus: BFSI, Hospitality, Retail & CPG Compensation: Up to ₹60 L Overall Location: Bangalore Size of revenue: $25 M in revenue Exp: 18 to 20yrs Team Size: 200 to 400members We are looking for a Delivery Partner with over 20 years of experience in the IT sector. The ideal candidate should have...
-
Service delivery partner
1 week ago
Bangalore, India Live Connections Full timeDesignation : Service Delivery Partner Industry Focus: BFSI, Hospitality, Retail & CPG Compensation: Up to ₹60 L Overall Location: Bangalore Size of revenue: $25 M in revenue Exp: 20 to 25+ yrs Team Size: 200 to 400members We are looking for a Delivery Partner with over 20+ years of experience in the IT sector. The ideal candidate should have...
IT Service Delivery Manager
2 months ago
IT Service Delivery Manager (IT Lead)
Year Of Experience: 8 To 12 Yrs
Education: BE/BSc/BCA
Location: Bangalore
Skills Required : IT Infrastructure, IT Operations, Excellent communication skills, organizational and time management skills
The post holder will provide effective IT assistance across all aspects of the business and will lead the team. The post holder is responsible for
Oversee day-to-day business operations
Monthly team review
Define and implement policies and performance standards
Evaluate team performance and provide additional coaching and support as needed
Drive the team to achieve the agreed Goals & Objectives
Managing and Interacting with senior and VIP users regularly.
Job Accountabilities -
- Lead the team to provide a consistently high level of customer service and satisfaction
- Giving clear vision about the goals and objectives to the team and drive the team for achieving the same.
- Improving internal processes (like a best practice) and ensuring employees work as a cohesive unit.
- Generating reports and giving presentations.
- Creating and managing budgets
- Ensuring compliance and implement policies and standards.
- Reviewing and Evaluating the performance of the team (weekly/monthly/Quarterly/yearly)
- Handling and managing the VIP users. Interacting with VIP/senior users to understand the requirements.
- Achieving, Analysing, Monitoring and Maintaining the C-SAT/D-SAT score and guiding the team accordingly.
- Training low-level managers and employees from team as per the requirement.
- Responsible for interviewing, hiring, training, and disciplining lower-level managers and employees, as well as coaching and mentoring lower-level managers.
- Maintain project timelines to ensure tasks are accomplished on time.
- Tracking and monitoring the service renewal AMCs and tracking other requested procurement timelines.
- Performing all the task with big customer and quality service focused with a passion for continual service improvement
- Additional responsibilities as requested by his/her Manager
