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Customer Representative
4 weeks ago
Job Summary:
We are currently hiring for a Customer Representative who understands that a genuine conversation can solve more than a scripted reply ever could. If you're the kind of person who listens before responding, and believes that handling customer concerns isn't just a task but a responsibility, this might be your role. You'll be the voice customers hear when they need support — and the reason they remember the experience for the right reasons.
Primary Responsibilities:
• Handle incoming customer queries via phone, email, and chat with clarity and patience
• Resolve complaints, process orders, and provide product information accurately
• Document customer interactions and update CRM records without missing a beat
• Follow up on unresolved issues and ensure timely resolution
• Coordinate with internal teams to address escalations or technical concerns
• Maintain a calm, empathetic tone even when dealing with difficult interactions
• Understand company products well enough to explain them in everyday terms
• Share customer feedback with relevant departments for service improvement
• Participate in training sessions to stay updated with product changes
• Adhere to communication guidelines and service quality standards
Primary Skills:
• Strong verbal and written communication skills
• Active listening and conflict-resolution ability
• Customer-first mindset with problem-solving attitude
• Comfortable using CRM tools and support ticket systems
• Ability to multitask across platforms (email, calls, chat)
• Basic knowledge of Microsoft Office or Google Workspace
• Patience, professionalism, and clarity in customer handling
Qualification:
• Graduate in any discipline (preference for communication, business, or related fields)
• Training in customer support or call handling is a bonus
Experience:
• 1 to 3 years of experience in customer support or client servicing roles
How to Apply:
Apply directly through LinkedIn.
