Customer support team lead
4 weeks ago
At Intellithink , we are building intelligent solutions that combine data science, advanced analytics, and domain expertise to solve complex real-world problems. Our work spans across predictive maintenance and industrial AI — helping businesses harness the power of data to improve reliability, efficiency, and decision-making. Customer Support Lead – Io T Solutions We are seeking a Customer Support Lead – Io T Solutions to head customer support operations and ensure world-class service for our Io T deployments. This role is pivotal in driving customer satisfaction, retention, and trust by delivering exceptional technical support and leadership. Key Responsibilities Lead and manage the Io T customer support team to deliver timely, reliable, and customer-centric service. Troubleshoot and resolve issues related to networking, connectivity, software applications, and Io T solutions . Establish and refine support processes, escalation paths, and knowledge base documentation. Act as the primary escalation point for complex technical issues requiring advanced expertise. Collaborate closely with engineering, product, and field operations teams to ensure smooth deployments and effective problem resolution. Monitor key support metrics (response time, resolution time, customer satisfaction scores) and drive continuous improvements. Provide training, mentoring, and development opportunities to support team members. Champion a customer-first culture by proactively identifying recurring issues and feeding insights into product improvement. Required Skills & Experience Proven track record of leading customer support teams , ideally in Io T, networking, or enterprise Saa S domains. Strong expertise in networking, connectivity protocols, and troubleshooting software issues (device-to-cloud, APIs, applications). Familiarity with Io T platforms, cloud environments, and device management systems. Excellent communication and interpersonal skills with the ability to simplify technical issues for diverse audiences. Strong problem-solving skills and analytical thinking Experience with ticketing systems, remote troubleshooting tools, and incident management practices. Preferred Qualifications Exposure to predictive maintenance, edge devices, and industrial Io T deployments . Certification in networking (CCNA, Comp TIA Network+), cloud (AWS Io T, Azure Io T), or customer support (ITIL). Ability to thrive in a fast-paced environment while managing competing priorities.
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Customer Support Team Lead
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Bangalore, India Talentiser Full timeHiring with a startup hyper-local rapid-delivery retail B2C platform providing doorstep delivery of quality fresh groceries, clean fruits & vegetables. Shift- Rotational Shifts & Rotational weekly off Role type - 6 Days working Role Overview: We are looking for a Customer Experience Team Lead with 10+ years of overall experience in customer service and a...
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bangalore, India Talentiser Full timeHiring with a startup hyper-local rapid-delivery retail B2C platform providing doorstep delivery of quality fresh groceries, clean fruits & vegetables.Shift– Rotational Shifts & Rotational weekly offRole type – 6 Days working Role Overview: We are looking for a Customer Experience Team Lead with 10+ years of overall experience in customer service and a...
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Bangalore, Karnataka, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree The team member is responsible for designing implementing and managing the metrics analytics and feedback systems that track and assess the customer experience across various touchpoints within the bank This role involves leading teams to analyze data identify concerns and areas for improving and collaborate...
