Customer support team lead
4 days ago
At Intellithink , we are building intelligent solutions that combine data science, advanced analytics, and domain expertise to solve complex real-world problems. Our work spans across predictive maintenance and industrial AI — helping businesses harness the power of data to improve reliability, efficiency, and decision-making. Customer Support Lead – Io T Solutions We are seeking a Customer Support Lead – Io T Solutions to head customer support operations and ensure world-class service for our Io T deployments. This role is pivotal in driving customer satisfaction, retention, and trust by delivering exceptional technical support and leadership. Key Responsibilities Lead and manage the Io T customer support team to deliver timely, reliable, and customer-centric service. Troubleshoot and resolve issues related to networking, connectivity, software applications, and Io T solutions . Establish and refine support processes, escalation paths, and knowledge base documentation. Act as the primary escalation point for complex technical issues requiring advanced expertise. Collaborate closely with engineering, product, and field operations teams to ensure smooth deployments and effective problem resolution. Monitor key support metrics (response time, resolution time, customer satisfaction scores) and drive continuous improvements. Provide training, mentoring, and development opportunities to support team members. Champion a customer-first culture by proactively identifying recurring issues and feeding insights into product improvement. Required Skills & Experience Proven track record of leading customer support teams , ideally in Io T, networking, or enterprise Saa S domains. Strong expertise in networking, connectivity protocols, and troubleshooting software issues (device-to-cloud, APIs, applications). Familiarity with Io T platforms, cloud environments, and device management systems. Excellent communication and interpersonal skills with the ability to simplify technical issues for diverse audiences. Strong problem-solving skills and analytical thinking Experience with ticketing systems, remote troubleshooting tools, and incident management practices. Preferred Qualifications Exposure to predictive maintenance, edge devices, and industrial Io T deployments . Certification in networking (CCNA, Comp TIA Network+), cloud (AWS Io T, Azure Io T), or customer support (ITIL). Ability to thrive in a fast-paced environment while managing competing priorities.
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Customer Support Team Lead
5 days ago
Bangalore, India Intellithink Industrial IoT Full timeAt Intellithink , we are building intelligent solutions that combine data science, advanced analytics, and domain expertise to solve complex real-world problems. Our work spans across predictive maintenance and industrial AI — helping businesses harness the power of data to improve reliability, efficiency, and decision-making. Customer Support Lead...
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Customer Support Team Lead
5 days ago
bangalore, India Intellithink Industrial IoT Full timeAt Intellithink, we are building intelligent solutions that combine data science, advanced analytics, and domain expertise to solve complex real-world problems. Our work spans across predictive maintenance and industrial AI — helping businesses harness the power of data to improve reliability, efficiency, and decision-making.Customer Support Lead – IoT...
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Bangalore, Karnataka, India Customer Support Executive Full time- Flipkart Customer Support Role- Qualifications Any Graduate Fluent English Hindi- Experience Freshers Experienced- Salary 14 700 - 20 500 month Quarterly Bonus- Rotational 9 - hour shifts 6 days week - Interview Rounds HR Ops Trainer - Location Kudlugate- Flipkart Semi - Voice Process Jobs- Qualifications Any Graduate Fluent English ...
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Customer Support Team Lead
2 weeks ago
Bangalore, India CARS24 Full timeWhat will you drive? Lead, coach, and mentor a team of customer service representatives to achieve performance targets. Monitor daily operations, call quality, and ensure SLA adherence. Communicate and collaborate effectively with internal and external stakeholders. Optimize funnel conversion at every stage (lead to inspection, inspection to...
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Customer Support Team Lead
2 weeks ago
bangalore, India CARS24 Full timeWhat will you drive?Lead, coach, and mentor a team of customer service representatives to achieve performance targets.Monitor daily operations, call quality, and ensure SLA adherence.Communicate and collaborate effectively with internal and external stakeholders.Optimize funnel conversion at every stage (lead to inspection, inspection to stock-in,...
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Team Lead Support
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Team Lead-Operations Support
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