Category Manager
4 weeks ago
About the Company
Urban Company is a tech-enabled home services marketplace. Customers use our platform to book services, such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting , which are delivered in the comfort of their home and at a time of their choosing. We promise our customers a high quality, standardized and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.
About the Role & Team
Urban Company’s India business is divided into three large verticals with several core categories within these verticals. Each category has an independent user offering and supply pool and is led by a business head.
Beauty vertical
Salon for women: Skin-care services
Salon for women: Hair, nails and make-up
Men’s grooming
Spa therapy for men and women
Treatments
Home vertical
AC and appliance repair
Cleaning and Pest control
Electricians, Plumbers and Carpenters
Painting
Products business (Largely B2B sales)
Beauty & spa products: Both OEM and private labels
Water purifiers, RO filters etc.
Home solutions store
Cleaning products
Native
Smart Locks and RO
What you’ll do:
The category manager is responsible for onboarding the right quality supply to ensure demand is fulfilled with the right customer experience being delivered.
There are 3 major roles within this mandate –
Onboarding the right quality supply to ensure demand is fulfilled with the right customer experience being delivered
Ensuring no breakage in daily operations in your city
Implementing growth and quality improvement initiatives in sync with category heads at central level
Owning above mandate will require you to do the following –
Building a strong connect with service professionals in your city
Deploying your analytical skills to deep dive on key business problems and propose solutions
Getting your hands dirty in terms of going on ground to understand real issues, be it customer experience, partner onboarding, etc.
Running tight processes and SOPs in the city related to partner onboarding, service quality improvement, etc.
What we need:
Sharp and hungry professionals willing to go above and beyond to create impact
6 months -2.5 years of work experience
Bachelor’s degree is mandatory
Ability to work in an environment that is fast paced, requires solving ambiguous problems and highly outcome oriented. We will look for candidates who display these characteristics and have demonstrated the ability to solve problems on ground.
Strong analytical skills
Hustle and get things done attitude
If deep problem solving at scale, and a fast-paced work environment excites you, we would love to meet you and talk more
What can you expect:
A great work environment with massive ownership and growth opportunities - we hire folks for a career opportunity, not just the role.
Energy and hustle of a startup with processes and depth of a big organization
Expect to work with people you can learn from and are invested in your growth
Opportunity to be part of the mission to transform customer and partner experience
Latest tools and technology to get things done provided by the company
Health insurance benefits for you and your family
At Urban Company we are committed to providing equal and fair opportunities in employment and creating an inclusive work environment. We endeavor to maintain a work environment free from harassment based on age, color, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity.
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