Project Manager

2 weeks ago

Andheri, India Apport Software Solutions Private Limited Full time

Key Responsibilities Customer-Facing Projects • Lead end-to-end execution of enterprise onboarding, WhatsApp rollouts, CRM/ERP/API integrations, and workflow deployments. • Liaise between internal teams (Sales, CS, Product, Engineering) to meet customer milestones and success metrics. • Build and manage project plans, timelines, risk logs, and stakeholder matrices. • Serve as the main point of contact for clients regarding project scope, delivery timelines and expectations. • Track and report implementation progress while ensuring accountability across functions.Internal Strategic Projects • Lead cross-functional initiatives such as new product module launches, compliance rollouts, internal tooling, and GTM process improvements. • Define project scope, resource allocation, success metrics, and documentation. • Conduct structured stand-ups, status reviews, and retrospectives with relevant stakeholders. • Proactively identify process inefficiencies and drive continuous improvement.Execution & Reporting • Set up and maintain project tracking systems (ClickUp, Asana, Jira, or equivalents). • Identify blockers early, resolve or escalate as needed, and maintain momentum. • Deliver clear and timely updates to leadership regarding project health, risks, and mitigation steps. Requirements • 3–6 years of project management experience, preferably in a SaaS, CX tech, or enterprise B2B environment. • Proven success working with cross-functional teams, including engineering, product, and customer-facing departments. • Strong grasp of SaaS customer lifecycles and enterprise client management. • Excellent communication, coordination, and documentation skills. • Proficiency with tools like Gantt charts, RACI matrices, Slack, and project management platforms. • Comfortable working with technical concepts (APIs, CRM tools, automation workflows). • PMP, Scrum, or Agile certifications are a plus.Nice to Have • Experience working with the WhatsApp Business API or similar messaging infrastructure. • Exposure to BFSI, real estate, or large-scale enterprise sales projects. • Familiarity with CRMs like Zoho, Salesforce, or LeadSquared.What You’ll Get • Be part of a fast-growing SaaS startup shaping the future of enterprise communication. • Full ownership of high-impact projects across India and global markets. • Daily collaboration with founders and functional leaders, offering immense learning and visibility. • Accelerated career growth in a product-led, innovation-driven environment.

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