Endpoint Performance Specialist

The Position We are seeking a highly skilled Windows 11 Endpoint Performance & Imaging Specialist to join our End-User Computing (EUC) team. This role requires deep technical expertise in Windows 11 endpoint imaging, automation, and performance optimization, combined with hands-on experience in Microsoft Intune and Windows Defender Application Control (WDAC). The specialist will be responsible for building efficient imaging solutions, automating deployment workflows, and resolving complex performance issues. Familiarity with Digital Employee Experience (DEX) tools will be a strong advantage to monitor, analyze, and improve end-user computing experiences. Key Responsibilities Performance Engineering & Troubleshooting o Perform advanced diagnostics for boot/login delays, application slowness, memory/CPU bottlenecks, and storage I/O issues o Utilize tools such as Windows Performance Analyzer (WPA), Windows Performance Recorder (WPR), Sysinternals Suite, PerfMon, ProcMon, and ETW tracing o Define and maintain endpoint performance baselines and implement proactive monitoring strategies o Conduct root cause analysis of recurring endpoint performance issues and recommend long-term solutions Endpoint Imaging & Deployment Automation o Design, maintain, and optimize Windows 11 golden images for large-scale enterprise deployment. o Automate OS and application deployments using Intune (Autopilot) and Azure AD o Develop and maintain PowerShell scripts for image updates, driver integration, and application packaging o Implement zero-touch provisioning and streamline device onboarding processes Intune & Security Policy Management o Configure and manage Intune endpoint policies, compliance rules, and Autopilot deployments o Implement and maintain Windows Defender Application Control (WDAC) policies to enforce application security and compliance without compromising performance o Align endpoint configurations with enterprise security baselines (BitLocker, Microsoft Defender, CIS, and MDM policies) o Collaborate with Security teams to ensure balance between performance, optimization and compliance Digital Employee Experience (DEX) Monitoring o Use DEX tools (e.g., Aternity, Nexthink, or equivalent) to monitor user experience, identify performance gaps, and improve endpoint reliability o Analyze telemetry and feedback to drive continuous improvement in end-user productivity and satisfaction o Integrate DEX insights with automation to create proactive remediation and self-healing solutions Knowledge and Experience requirements Required Qualifications o 4 - 6 years of experience in Windows endpoint engineering, imaging, and performance optimization o Strong expertise in Windows 11 internals (boot process, registry, kernel processes, OS servicing) o Hands-on experience with Microsoft Intune (Autopilot, Endpoint Security, Compliance, Analytics) o Proven experience implementing and managing Windows Defender Application Control (WDAC) o Proficiency in automation and scripting (PowerShell required; Python a plus) o Skilled in using performance diagnostics tools (WPA, WPR, Sysinternals, ProcMon, ETW, PerfMon) o Working knowledge of Active Directory, Group Policy, Azure AD, and hybrid identity models o Familiarity with DEX tools for endpoint experience monitoring Preferred Skills o Experience with application packaging and distribution o Exposure to endpoint CI/CD pipelines (Azure DevOps, GitHub Actions) o Understanding of network performance tuning for endpoints o Knowledge of VDI/AVD environments and Windows 11 performance in virtualized contexts Soft Skills o Strong problem-solving and analytical skills with a structured, detail-oriented approach o Ability to work independently while collaborating across IT, Security, and Operations teams o Excellent documentation and communication skills o Passion for automation, security, and improving end-user experiences Benefits Benefits which make us unique At EZ, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Egon Zehnder can mean for you Benefits Highlights: · 5 Days working in a Fast-paced work environment · Work directly with the senior management team · Reward and Recognition · Employee friendly policies · Personal development and training · Health Benefits, Accident Insurance