Endpoint Performance Specialist

The Company Egon Zehnder () is the world’s preeminent leadership advisory firm, inspiring leaders to navigate complex questions with human answers. We have more than 560 consultants who bring together vast industry experience and diverse insight, operating globally through 63 offices in 36 countries spanning across Europe, the Americas, Asia Pacific, the Middle East and Africa. We believe that together we can transform people, organizations, and the world through leadership. Our clients range from the largest corporations to emerging growth companies, government and regulatory bodies, and major educational and cultural institutions. We collaborate as One Firm across industries and geographies, leveraging strengths of every colleague and operate as a private partnership independent of any outside interests. Knowledge Centre India (KCI) Knowledge Center India (KCI), is the central engine that drives the operational value for the firm. Established in 2004, KCI has evolved over the years from purely operational efficiencies into more value added service offerings, becoming a true business partner. There are various teams based at KCI that work with Global Offices, Practice Groups and the Management across all aspects of the firm's business life cycle. With a headcount of more than 500, the center has 5 core teams working including Experts, Research Operations, Visual Solutions, Projects/CV Capture and Digital IT, working round the clock on many missions critical elements. Who We Are We are part of Digital-IT team established 15 years ago in Gurgaon, India to provide technology support and rollout digital initiatives to 60 plus global offices. Digital IT has six key pillars – Collaboration Technology; Functional Technology; Digital Technology; Security & Architecture; Infrastructure & Services, Digital Success to support business and to take lead on digital transformation initiatives with the total strength of 150+ team members across the globe. Requirements The Position We are seeking a highly skilled Windows 11 Endpoint Performance & Imaging Specialist to join our End-User Computing (EUC) team. This role requires deep technical expertise in Windows 11 endpoint imaging, automation, and performance optimization, combined with hands-on experience in Microsoft Intune and Windows Defender Application Control (WDAC). The specialist will be responsible for building efficient imaging solutions, automating deployment workflows, and resolving complex performance issues. Familiarity with Digital Employee Experience (DEX) tools will be a strong advantage to monitor, analyze, and improve end-user computing experiences. Key Responsibilities Performance Engineering & Troubleshooting o   Perform advanced diagnostics for boot/login delays, application slowness, memory/CPU bottlenecks, and storage I/O issues o   Utilize tools such as Windows Performance Analyzer (WPA), Windows Performance Recorder (WPR), Sysinternals Suite, PerfMon, ProcMon, and ETW tracing o   Define and maintain endpoint performance baselines and implement proactive monitoring strategies o   Conduct root cause analysis of recurring endpoint performance issues and recommend long-term solutions Endpoint Imaging & Deployment Automation o   Design, maintain, and optimize Windows 11 golden images for large-scale enterprise deployment. o   Automate OS and application deployments using Intune (Autopilot) and Azure AD o   Develop and maintain PowerShell scripts for image updates, driver integration, and application packaging o   Implement zero-touch provisioning and streamline device onboarding processes Intune & Security Policy Management o   Configure and manage Intune endpoint policies, compliance rules, and Autopilot deployments o   Implement and maintain Windows Defender Application Control (WDAC) policies to enforce application security and compliance without compromising performance o   Align endpoint configurations with enterprise security baselines (BitLocker, Microsoft Defender, CIS, and MDM policies) o   Collaborate with Security teams to ensure balance between performance, optimization and compliance Digital Employee Experience (DEX) Monitoring o   Use DEX tools (e.g., Aternity, Nexthink, or equivalent) to monitor user experience, identify performance gaps, and improve endpoint reliability o   Analyze telemetry and feedback to drive continuous improvement in end-user productivity and satisfaction o   Integrate DEX insights with automation to create proactive remediation and self-healing solutions Knowledge and Experience requirements Required Qualifications o   4 - 6 years of experience in Windows endpoint engineering, imaging, and performance optimization o   Strong expertise in Windows 11 internals (boot process, registry, kernel processes, OS servicing) o   Hands-on experience with Microsoft Intune (Autopilot, Endpoint Security, Compliance, Analytics) o   Proven experience implementing and managing Windows Defender Application Control (WDAC) o   Proficiency in automation and scripting (PowerShell required; Python a plus) o   Skilled in using performance diagnostics tools (WPA, WPR, Sysinternals, ProcMon, ETW, PerfMon) o   Working knowledge of Active Directory, Group Policy, Azure AD, and hybrid identity models o   Familiarity with DEX tools for endpoint experience monitoring Preferred Skills o   Experience with application packaging and distribution o   Exposure to endpoint CI/CD pipelines (Azure DevOps, GitHub Actions) o   Understanding of network performance tuning for endpoints o   Knowledge of VDI/AVD environments and Windows 11 performance in virtualized contexts Soft Skills o   Strong problem-solving and analytical skills with a structured, detail-oriented approach o   Ability to work independently while collaborating across IT, Security, and Operations teams o   Excellent documentation and communication skills o   Passion for automation, security, and improving end-user experiences Benefits Benefits which make us unique At EZ, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Egon Zehnder can mean for you Benefits Highlights: ·       5 Days working in a Fast-paced work environment ·       Work directly with the senior management team ·       Reward and Recognition ·       Employee friendly policies ·       Personal development and training ·       Health Benefits, Accident Insurance Potential Growth for you We will nurture your talent in an inclusive culture that values diversity. You will be doing regular catchups with your Manager who will act as your career coach and guide you in your career goals and aspirations. Location The position is based at Egon Zehnder’s KCI office in Gurgaon, Plot no. 29, Institutional Area Sector 32. EZIRS Commitment to Diversity & Inclusion Egon Zehnder Information Research & Services (EZIRS) aims for a diverse workplace and strive to continuously lead with our firm values. We respect personal values of every individual irrespective of race, national or social origin, gender, religion, political or other opinion, disability, age and sexual orientation as warranted by basic rights enshrined in the UN Declaration of Human Rights. We believe diversity of our firm is central to the success and enables us to deliver better solutions for our clients. We are committed to creating an inclusive environment and supportive work environment, where everyone feels comfortable to be themselves and treated with dignity and respect and there is no unlawful discrimination related to employment, recruitment, training, promotion or remuneration. Egon Zehnder is an Equal Opportunity Employer Egon Zehnder provides equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, disability, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.