Desktop Support Engineer

3 weeks ago

Pune, India One Network Full time

We're Hiring at OneNetwork

Join our team and grow your career with us We are currently looking for passionate and talented individuals to fill the following position:

Desktop support engineer

Qualifications & Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • 1–2 years of proven experience in desktop support, IT helpdesk, or technical support roles.
  • Strong knowledge of Windows OS (Windows 10/11) and Microsoft Office applications,.
  • Basic understanding of Active Directory, user account management, and group policies.
  • Familiarity with hardware troubleshooting (desktops, laptops, printers, peripherals).
  • Experience with antivirus, patch management, and basic networking (LAN/Wi-Fi, IP configuration).
  • Good understanding of remote support tools and ticketing systems.
  • Strong problem-solving and analytical skills with the ability to work under pressure.
  • Excellent communication and customer service skills.
  • Relevant certifications (e.g., CompTIA A+, Microsoft MCSA/MDA, ITIL Foundation) will be an added advantage.

Responsibilities

  • Provide desktop support for hardware, software, and network issues.
  • Install, configure, and update operating systems and applications.
  • Maintain system performance, security, and backups.
  • Support user account management and IT assets.
  • Document issues/resolutions and assist with IT projects.
  • Collaborate with teams to ensure smooth IT operations.

If you or someone you know fits these roles, please share your CV with us

Send your applications to:

We look forward to welcoming you to our team

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