Manager, Client Services
1 month ago
Manage a team of approximately 50 plus high end product support consultants in a B2B environment. Manage and maintain key SLAs Responsible for the development and management of team members. Recruit and groom future team members. Devise and execute reports to ensure high level of performance Identify, innovate and execute business ideas to improve service delivery Identify opportunities to improve and drive efficiency/top line Monitoring team performance Designing performance evaluations, making employment decisions, setting up performance goals and targets for assigned team Manage communication with internal and external clients Draw up business case for action, time plan for execution and present to the Director for approval and execution
Well versed with modern day work force management practices and QA processes Very strong people management skills required Strong business acumen, ethics and high integrity Passionate about customer advocacy Must possess excellent presentation and analytical skills Ability to track key performance metrics and take business decisions Ability to identify, model and implement solutions for business situations and client needs Proficient with software packages of Microsoft Office
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