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Director of Client Services
3 months ago
Job - Client Services Director
Year of Experience - 5-8 years
Industry - Advertising agency / Digital Agency
Remuneration - At par with the industry
We are seeking a motivated and experienced Sr Client Servicing Manager to join our team. The ideal candidate will be responsible for managing client relationships, addressing their needs, and ensuring their satisfaction with our products/services. This role requires excellent communication skills, a customer-oriented approach, and the ability to manage multiple clients simultaneously.
COMPANY PROFILE
Bottle Openers is a full-service digital agency specializing in ‘Creative Performance’ that smartly integrates design with technology to showcase the brand’s communications with a streak of creativity.
Backed by industry stalwarts from the best of Indian digital agencies, they operate with a combined experience of over 100 years in both, offline as well as digital media, and have worked with some of the world's biggest brands such as VLCC, Equal sweetener, Roadcast, Carrier Midea, Toshiba, Faber Franke, Microsoft, CreamBell, Snickers, Tecno Mobile, Itel Mobile, Tech Mahindra, Tupperware and John Miller, to name a few.
By focussing on outcome-based impactful solutions and emphasizing on creative performance, the seasoned team of Bottle Openers is known for amplifying business growth through the optimum use of personalised advertising & creative outlets.
Key Responsibilities:
- Lead and mentor a team of client servicing executives/managers, providing guidance and support to ensure high performance and professional growth.
- Develop and implement client servicing strategies that align with clients' business goals and agency capabilities.
- Act as the primary point of contact for key clients, managing relationships at senior levels and ensuring client satisfaction through regular communication and strategic guidance.
- Collaborate closely with internal teams (creative, digital marketing, media planning, etc.) to develop integrated solutions that meet clients' objectives and exceed expectations.
- Oversee the preparation and presentation of proposals, strategic plans, and campaign performance reports to clients.
- Proactively identify opportunities to upsell additional services and solutions to existing clients to drive revenue growth.
- Monitor industry trends and competitor activities to provide strategic insights and recommendations to clients.
Skills and Qualifications:
- Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).
- 6+ years of work experience in mainline and digital agency
- Proven experience in client servicing, account management, or a similar role.
- Proven work experience in a digital agency will be preferred.
- Strong interpersonal and communication skills, with the ability to build rapport and credibility quickly.
- Excellent negotiation and problem-solving abilities.
- Ability to work well under pressure and manage multiple priorities.
- Proficiency in CRM software and MS Office Suite (Word, Excel, PowerPoint).
- A strategic thinker with a proactive and customer-centric approach.
