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Client Services Manager
3 days ago
Job Description: Client Services Manager (Travel Industry)
Responsibilities:
Client Relationship Management:
- Interact with clients to build strong relationships and ensure their needs are met.
- Mastermind creative ways to deliver an exceptional client experience, exceeding expectations.
Client Service Protocols:
- Develop and oversee the implementation of client service protocols.
- Resolve complex client problems or disputes in a professional manner.
Documentation and Reporting:
- Maintain records and documentation of client interactions for training purposes.
- Create monthly and quarterly departmental reports to assess KPIs and identify areas for improvement.
Qualifications:
Experience:
- Minimum 5 years of prior experience in customer-facing roles within the travel industry.
Skills:
- Excellent communication skills and the ability to anticipate customer needs.
- Strong analytical thinking skills.
- Proficient problem-solving abilities and sound judgment.
- Superior organizational and time management skills.
Technology:
- Familiarity with customer service programs and databases, or the ability to quickly learn new software.
Innovation:
- Creative thinking skills to ensure the organization provides a cutting-edge client experience.
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