Client Services Manager

3 days ago


Gurugram, India Medallin Sports & Entertainment Full time

Job Description: Client Services Manager (Travel Industry)

Responsibilities:

Client Relationship Management:

  • Interact with clients to build strong relationships and ensure their needs are met.
  • Mastermind creative ways to deliver an exceptional client experience, exceeding expectations.

Client Service Protocols:

  • Develop and oversee the implementation of client service protocols.
  • Resolve complex client problems or disputes in a professional manner.

Documentation and Reporting:

  • Maintain records and documentation of client interactions for training purposes.
  • Create monthly and quarterly departmental reports to assess KPIs and identify areas for improvement.


Qualifications:

Experience:

  • Minimum 5 years of prior experience in customer-facing roles within the travel industry.

Skills:

  • Excellent communication skills and the ability to anticipate customer needs.
  • Strong analytical thinking skills.
  • Proficient problem-solving abilities and sound judgment.
  • Superior organizational and time management skills.

Technology:

  • Familiarity with customer service programs and databases, or the ability to quickly learn new software.

Innovation:

  • Creative thinking skills to ensure the organization provides a cutting-edge client experience.





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