
Facility Supervisor
6 days ago
Key Responsibilities:
Facility Management:
- Oversee maintenance, cleaning, and overall functionality of BPO centers across various locations.
- Ensure that facilities meet all health, safety, and regulatory standards.
- Coordinate with external vendors for maintenance, repairs, and upgrades as necessary.
Space Planning & Optimization:
- Develop strategies to maximize space utilization and optimize office layouts based on headcount and business growth.
- Plan and execute office moves, expansions, or renovations in collaboration with the real estate and project teams.
Budgeting & Cost Control:
- Manage the annual facilities budget and control costs associated with facility operations and maintenance.
- Develop cost-saving initiatives without compromising quality and employee comfort.
Vendor & Contract Management:
- Negotiate contracts and manage relationships with service providers, including security, housekeeping, cafeteria, and technical maintenance.
- Ensure vendor compliance with service-level agreements and monitor performance regularly.
Safety, Security, and Compliance:
- Develop and enforce health, safety, and security protocols across all facilities.
- Conduct routine safety audits and ensure emergency preparedness procedures are in place.
- Ensure compliance with local and national regulations, including fire safety, waste management, and environmental sustainability.
Sustainability Initiatives:
- Lead sustainability efforts by implementing energy-saving measures and waste reduction strategies.
- Monitor energy usage, water consumption, and overall environmental impact, recommending improvements as needed.
Team Leadership:
- Lead and mentor a team of facility managers and support staff across locations.
- Provide training and development opportunities, focusing on operational excellence and service quality.
Crisis Management:
- Establish protocols for crisis situations, such as natural disasters, electrical outages, or health crises.
- Coordinate response efforts, ensuring minimal disruption to operations and the safety of all employees.
Stakeholder Communication:
- Regularly communicate with senior management, providing updates on facility projects, budgets, and compliance matters.
- Collaborate with internal stakeholders to understand facility needs and address operational challenges proactively.
Transport
- Strategize and oversee employee transportation services to ensure reliability, cost efficiency, and compliance with safety and regulatory standards.
- Evaluate and implement technology-driven solutions for efficient route management, real-time tracking, and service optimization.
- Lead contract negotiations and strategic partnerships with transport providers, establishing KPIs and ensuring high service levels.
Soft Services
- Establish high standards for all soft services, including janitorial services, cafeteria management, waste disposal, landscaping, and pest control.
- Implement performance management systems to monitor vendor compliance, assess service quality, and drive continuous improvement.
- Conduct periodic reviews of soft services to enhance employee experience and address evolving needs.
Hard Services
- Oversee all critical hard services related to building infrastructure, including electrical systems, HVAC, plumbing, and fire safety.
- Implement a proactive maintenance strategy for all assets, utilizing predictive maintenance technologies and optimizing asset lifecycle.
- Ensure full compliance with industry standards, safety protocols, and regulatory requirements for all hard services.
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