NOMC Team Member

1 week ago

Patna, Bihar, India Secure Meters Limited Full time

We are seeking a dedicated Team Member – NOMC with a foundational understanding of smart metering systems, event management, and alert handling. The ideal candidate should be knowledgeable about Advanced Metering Infrastructure Service Provider (AMISP) infrastructure, various products and solutions, and possess a basic understanding of utility billing systems. This role requires commitment to shift-based operations (24x7x365) to ensure the seamless functioning of network operations.

Key Responsibilities


• Consumer Complaint Resolution: Manage and resolve consumer complaints through the ticketing system, ensuring all tickets are closed within the defined Service Level Agreements (SLA).


• Technical Support: Provide technical assistance to the field team for any product or service-related issues.


• Testing & Validation: Perform User Acceptance Testing (UAT) and Site Acceptance Testing (SAT) as required.


• SLA Management: Monitor and take proactive actions to ensure SLA compliance.


• Dispute Resolution: Handle disputes raised through Payment Gateway (PG) service providers related to recharge services.


• Resource Coordination: Align Network Service Provider (NSP) and Communication Service Provider (CSP) resources when necessary.


• Utility Grievance Handling: Address consumer grievances through service request management.


• Change Management: Implement and oversee production solution changes via the Change Management Process.


• Incident Management: Manage and resolve incidents within the Network Operations environment.

Qualification & Experience:

B.E/ B.Tech. with 3-5 years of relevant experience

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