Support Engineer I

Tower Research Capital is a leading quantitative trading firm founded in 1998. Tower has built its business on a high-performance platform and independent trading teams. We have a 25+ year track record of innovation and a reputation for discovering unique market opportunities.

Tower is home to some of the world's best systematic trading and engineering talent. We empower portfolio managers to build their teams and strategies independently while providing the economies of scale that come from a large, global organization.

Engineers thrive at Tower while developing electronic trading infrastructure at a world class level. Our engineers solve challenging problems in the realms of low-latency programming, FPGA technology, hardware acceleration and machine learning. Our ongoing investment in top engineering talent and technology ensures our platform remains unmatched in terms of functionality, scalability and performance.

At Tower, every employee plays a role in our success. Our Business Support teams are essential to building and maintaining the platform that powers everything we do — combining market access, data, compute, and research infrastructure with risk management, compliance, and a full suite of business services. Our Business Support teams enable our trading and engineering teams to perform at their best.

At Tower, employees will find a stimulating, results-oriented environment where highly intelligent and motivated colleagues inspire each other to reach their greatest potential.

Responsibilities
The Desktop support consultant will be responsible for:

• Identifying, prioritizing, resolving and triaging incidents and requests.
• Working on tickets related to Desktop support.
• Installing, Troubleshooting and supporting Windows desktop, Linux desktops and MacOS laptops.
• Supporting, Installing and troubleshooting meeting room AV hardware. Knowledge with Logitech AV hardware would be a plus.
• Creating new user accounts, Groups etc.
• Repairing and upgrading hardware including desktops, laptops, printers, and scanners
• Installing, configuring, and supporting phones.
• Supporting e-mail administration.
• Managing and maintaining information on Tower's internal Documentation hub residing on Confluence pages

Qualifications :
The ideal candidate will have:

• Total experience of 4 - 6 years.
• Solid knowledge of PC hardware and computer internals
• Desktop support knowledge.
• Well versed with Audio Video hardware.
• The ability to analyze, troubleshoot, and resolve hardware failures.
• A passion for technology.
• Strong organizational skills and meticulous attention to detail.
• The ability to balance and prioritize multiple assignments in a fast-paced environment.
• The ability to work well as part of a team that supports production, back-office computing, and end user support functions.
• Ability to read and interpret English-language technical documents.
• Ability to speak business-level English.
• The indefinite right to work in India.
• Knowledge of JIRA and Confluence (preferred).
• A working knowledge of Linux (preferred).
• An educational background in IT (preferred).

Benefits
Tower continues to enhance the in-house trading system and strategies that have positioned the firm as a leader in the thriving field of quantitative trading. While Tower offers challenges and rewards rivaling those of any Wall Street firm, Tower's cubicle-free workplace, jeans-clad workforce, and well-stocked kitchens reflect the premium the firm places on quality of life. Benefits include:

• Competitive salary and discretionary bonuses
• 5 weeks of paid vacation per year
• International medical insurance
• Lunch and snacks on a daily basis
• Free events and workshops
• Donation matching program

Tower Research Capital is an equal opportunity employer.