Support Executive

15 hours ago

Ahmedabad, India Aditi Tracking Support pvt Ltd Full time

GPS-basedpersons**JOB DESCRIPTION**
- **Sound knowledge on GPS based VTS (Vehicle Tracking System).**:

- Investigating and solving customers' problems, which may be complex or long-standing problems that have been raised by customers.
- Handling customer complaints or any major incidents, such as login issues or technical Issues.
- Arranging and Coordinating with the engineers for Installation and troubleshooting of devices.
- Keeping accurate records of discussions or **correspondence with customers/ Sales Person.**:

- Learning about your organisation's products or services and keeping up to date with changes.
- Preparing Engineer Performance report on Monthly basis.
- Taking a scheduled dump of non working devices and doing follow up with the customers for the same.
- Strategically support client by giving correct Tracking solution.
- Played an active role in tapping new high revenue generating customers..
- Solving online & practically queries & working as Lead Technical Support Engineer in a reputed technical team.
- Establish and maintain product service and support setup.

Support local sales teams in technical queries for customers and corporate

**Salary**: ₹12,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 7738912352

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