Support Engineer I

2 weeks ago

Ahmedabad, India Tower Research Capital Full time
Responsibilities

The Desktop support consultant will be responsible for:

Identifying, prioritizing, resolving and triaging incidents and requests. Working on tickets related to Desktop support.  Installing, Troubleshooting and supporting Windows desktop, Linux desktops and MacOS laptops. Supporting, Installing and troubleshooting meeting room AV hardware. Knowledge with Logitech AV hardware would be a plus.  Creating new user accounts, Groups etc. Repairing and upgrading hardware including desktops, laptops, printers, and scanners Installing, configuring, and supporting phones. Supporting e-mail administration. Managing and maintaining information on Tower’s internal Documentation hub residing on Confluence pages

Qualifications :

The ideal candidate will have:

Total experience of 4 - 6 years.  Solid knowledge of PC hardware and computer internals Desktop support knowledge. Well versed with Audio Video hardware.  The ability to analyze, troubleshoot, and resolve hardware failures. A passion for technology. Strong organizational skills and meticulous attention to detail. The ability to balance and prioritize multiple assignments in a fast-paced environment.  The ability to work well as part of a team that supports production, back-office computing, and end user support functions.  Ability to read and interpret English-language technical documents. Ability to speak business-level English. The indefinite right to work in India. Knowledge of JIRA and Confluence (preferred). A working knowledge of Linux (preferred). An educational background in IT (preferred).

Benefits 

Tower continues to enhance the in-house trading system and strategies that have positioned the firm as a leader in the thriving field of quantitative trading. While Tower offers challenges and rewards rivaling those of any Wall Street firm, Tower’s cubicle-free workplace, jeans-clad workforce, and well-stocked kitchens reflect the premium the firm places on quality of life. Benefits include:

Competitive salary and discretionary bonuses 5 weeks of paid vacation per year International medical insurance Lunch and snacks on a daily basis Free events and workshops Donation matching program

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