Implementation Consultant
1 week ago
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the role :The
Implementation Consultant
is the subject matter expert that, along with the other members of the client Implementation team, is responsible for the delivery of on time and accurate new client implementations as well as other projects. You will have to understand a client’s requirements, architect the appropriate solution and configure the platform to accurately deliver an optimal result. You will examine client data and thoroughly test the site prior to release to ensure a smooth client and employee experience. From the start, you will have a consultative approach to enable our clients to utilize our solutions to their fullest potential.
Responsibilities :Be highly consultative with our clients to drive the full-scope of implementation from kick-off call through to go-live, managing realistic expectations throughout.Partner with internal consultants and stakeholders across our services to deeply and jointly understand our clients’ business needs to drive optimal configuration of our all-in-one solution through benefits discovery, configuration and ultimate presentation to the client.Review all aspects of the client’s Plan Summary Documents and employee enrollment data to ensure proper setup of the platform.Configure and test the client site to match the required set up using established best practicesInterpret, validate, convert and test Benefit election data, including historical dataIndependently manage multiple projects at various stages, holding yourself and clients accountable to deadlines in a respectful and helpful mannerCommunicate project progress effectively to internal and external stakeholdersHave impeccable follow up regarding client meetings and securing client sign off for all applicable stages of the project.Train new clients on appropriate aspects of the Benefit features of the Namely platformSupport the client through their initial go live period and site release to employeesServe as client advocate within Namely to identify and resolve any concerns that may detract from an optimal client implementation experienceEffectively transition clients to our Services teams for ongoing support and consultation once they’re live on the product.
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