Application Support Engineer

3 weeks ago

Pune, India NCS Group Full time
Are you looking for value-adding and impactful work?Do you want to make a difference with your expertise?With us, you’ll be able to make it happen.NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and solutions in consulting, digital services, technology, and more.We believe in utilizing the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities, and partners. Our diverse 12,000-strong workforce has delivered a wealth of large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.What we doWe drive our passion for harnessing technology.We bring people and technology together.We advance communities and transform industries.If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to talk with you

Scope of RoleThe role is accountable for handling incidents and service requests from end-users by following the standard methods and procedures for each application.

Mandatory –1.Hands-on experience in Kenan billing modules/application development and support role2.No configuration and testing experience required.

Billing L2 ResponsibilitiesPerform L2 Billing production activities (Plan, monitor, control and manage, etc. for all billing batch jobs in Control-M)Take end-to-end ownership and resolve all L2 billing production issues, acting as liaison between other IT teams if required to resolve the production issuesTrack and manage incidents assigned to L2 to ensure timely and effective resolutionFacilitate mass error root cause analysis to ensure timely follow-up and proper closure of issueProactively seek to minimize production issue or improve billing batch jobs performance (i.e. reduce recurring incidents, improve billing batch jobs run timeliness, etc.)Ensure service levels (SLA) for all billing batch jobs, Bill Fallouts, Incidents Resolution, etc. are metProvide off-hours support including weekend on rotation

Experience and Skills required:Bachelor's degree in Science/IT/Computer Science or equivalentMinimuml 2-3 years of experience

in Production Support/Application Support, or equivalent (e.g. infrastructure, development, etc.).4-6 years of similar experience for Senior position.Knowledgeable in Kenan FX 5.0’s Data Model and Functionality (rating, discounting, bill generation, payment processing and journaling)Working experience in Unix/Linux, Shell scripts, Oracle SQLKnowledgeable in at programming language (Preferably C/C++)Knowledgeable in ITIL framework is preferredSharp and tenacious troubleshooting skills, a great problem solver with the ability to take system problem and structure an action planAbility to work independently or with minimal assistance.Very good English proficiency

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