Cloud Application Support Engineer

1 month ago

pune, India PTC Full time

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

About PTC (NASDAQ: PTC)

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. 

Job Title: Cloud Application Support Engineer (JR107495 )

Work Location: Pune

Primary Responsibilities (consist of, but not limited to the following):

Ensure customer success by owning Arbortext cloud installation, deployment, and product issues, advocating on their behalf to meet or exceed expectations.  Develop and provides solutions and/or workarounds to resolve difficult/complex software issues. Work cross-functionally with peers, developers, product owners, management, and other departments to develop and deliver successful Arbortext solutions in PTC Cloud.  Assist with critical customer escalations, when needed. Ensure continuous knowledge transferring and customer self-help by documenting developed solutions that are aligned with our KCS best practices and standards. Take responsibility for continuous improvement and self-development by participating in training/workshops as required.  Manage assigned issues, projects, etc. utilizing Sales Force, MS Office, Service Now etc. to track, document, monitor, and communicate, status, action items, and deliverables.  Practice and support our ISO 9001 processes and best practices as outlined in our Document Control System (Audit Board) Provide backline support by collaborating, assisting, and sharing knowledge with local and cross functional teams as needed. Work with Arbortext R&D, Product Management, and Technical Support for on-time delivery of Arbortext cloud solution releases, CPS’s, and Hotfixes. Stay updated and completely understand the features of Arbortext maintenance and CPS release.


Requirements – Technical:

Strong knowledge working with MS Applications/OS (Desktop/Server) and Linux Experience with Open-Source Technology (such as Apache Web-Server, Apache Tomcat). Strong understanding of Internet application technologies, including HTML and XML Knowledgeable of networking, firewalls, Web Server configurations, Internet application architectures based upon Java technology and Internet security. Broad range of troubleshooting skills related to software functionality, application server setup, database management, data analysis, app server configuration, performance tuning, installation, migration, and upgrades. Strong knowledge and experience with cloud technologies and Saas solutions.  Strong knowledge and experience with cloud platforms, such as Azure, AWS, etc.  Strong knowledge of best practice cloud security protocols.  Functional understanding of microservices and modern programming languages.

Criteria:

The availability to work outside regular business hours and willingness to support weekend shifts, when scheduled.  Must have or be able to obtain a Security Level Clearance  Experience with cloud computing; software implementation, and consulting. Strong troubleshooting and diagnostic ability, tuning and/or changing complex applications to optimize the system to meet expectations. Experience with cloud architecture; applications, networks, server/database configuration, Web Server optimization, load balancing, VMware, etc. Able to develop a coherent plan of action that meets the needs of R&D, Technical Support, Product Management, and customers. 

Experience Required:

Ideal candidates will have a bachelor’s degree in computer science, Information Systems, or Engineering with 6+ years of experience in cloud and software engineering.

Why PTC?

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

Website:

LinkedIn: 

Facebook Page: 

Twitter Handle: @LifeatPTC '@PTC

Instagram: ptc_inc

Hashtag: #lifeatPTC

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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