Application Support Engineer

4 weeks ago

Pune, India TMF Group Full time

About TMF Group

TMF Group helps its clients operate internationally and ‘belong’ wherever they are in the world. Our work includes helping companies of all sizes with business services such as HR and payroll, accounting and tax, corporate secretarial, global governance and administration and fiduciary services for structured finance, private equity and real estate investments.

TMF India is a Great Place to Work, ISO & ISAE certified organization.

About The Role

We are looking for an Associate - Application Support to join our team and help to support digital operations tools & related applications. This role is to provide L1 support, this will be a complete functional role.

In This Role, The Successful Candidate Will Need To

Perform the daily activities and operations of application support team.
Work with vendors for 3rd level support and TMF Internal teams.
Support the applications used in Digital Platform support team and meet the requests response and resolution within specified timelines.
Sets priorities for self to ensure task completion, coordination of work activities with peers and Global Application support Manager.
Use judgment to identify, troubleshoot and resolve day-to-day technical and operational, application support related problems.
Follow ITIL processes along with TMF‘s best practices and guidelines.
Other role characteristics: highly self-motivated, directed, detailed, analytical, problem-solving, critical thinking, ability to effectively prioritize and execute tasks in a high-pressure environment.
Attend internal and vendor facing meetings as and when needed.
Contribute to Application support document library.
Liaise with TMF Internal IT team in gathering required information around applications.

Key Responsibilities

Perform the daily activities of business, technical or operations of support teams
Analyze, design, and improve our application support processes.
Generate and maintain end to end Application Support documentation, ensuring on time & high-quality delivery.
Flexible in working hours to support application users globally in rotational shifts.
Utilize ITIL framework in day to day support activities.
Support and train new team members.
Be a champion of our TMF Operating model.

Interested candidates can share profile at ankita.dwivedi@tmf-group.com

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