Product Support Specialist

2 months ago

Hyderabad, India HighRadius Full time
About Us:HighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide. Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, HighRadius optimizes order-to-cash, treasury, and record-to-report processes, earning us back-to-back recognition in Gartner's Magic Quadrant and a prestigious spot in Forbes Cloud 100 List for three consecutive years.

With a remarkable valuation of $3.1B and an impressive annual recurring revenue exceeding $100M, we experience a robust year-over-year growth of 24%. With a global presence spanning 8+ locations, we're in the pre-IPO stage, poised for rapid growth. We invite passionate and diverse individuals to join us on this exciting path to becoming a publicly traded company and shape our promising future.

Job Summary:

Product Support Consultant will be responsible for providing support to our high-end, robust and scalable SaaS products. He/She plays a significant role as an extension of our internal teams, the ultimate HighRadian ambassador who delivers continuous support from the advent of the conflict to the time it gets resolved. S/he should be keen to learn about our complex software products and have a people-first mentality. If you are ready to leverage your grit, creativity and bit of wit and humor to experience anawesome company culture - then you should be a HighRadian

Key Responsibilities:

Responsible for providing product support to users of the Highradius applications.Own customer reported issues and drive them to resolution meeting the SLAs.Provide a delightful customer experience by partnering with internal and external stakeholders.Supports and contributes to the growth of best practices for delivery of HighRadius Support services.Understand HighRadius application troubleshooting practices to ensure successful resolution of the issues.Have the will to learn and understand our products and their features to support and educate clients.Follow the Quality and Process compliance to do the right thing for customers and the organization.Dynamically prioritize tickets and multi-task when needed.To be a team player who can work in rotational shifts.To empathize with client situations and provide quick resolutions or workarounds.Have a collaborative approach to clearly communicate issues and resolutions with the internal teams and customers.

Skill & Experience Needed:2 to 5 years of experience in Application Support preferably a SaaS applicationFamiliarity with tools & practices of the trade such as case management, knowledge base, defect & escalation management.A technology-centric backgroundStrong logical, analytical and problem solving skillsExcellent communication skillsCan work in a fast paced, ever changing, start-up environmentProficiency in running SQL queries is a plusScripting knowledge is a plus

What You’ll Get:Competitive salary.Fun-filled work culture ( employment opportunities.Opportunity to build with a pre-IPO Global SaaS Centaur.

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