Senior Associate, Customer Experience and Business Trends
2 weeks ago
DESCRIPTION:
As the earth's most customer-centric company, Amazon obsesses at improving customer experience on a daily basis. We are looking for a motivated full-time Senior Associate to join our Global Business Services Capability team- Customer Experience & Business trends (CXBT) in Bangalore, India. This role is ideal for a candidate looking for an experience with an exciting, dynamic company.
Key job responsibilities
- Performing a wide range of data collection, categorization, validation, survey creation, and data processing related tasks.
- Using high level of judgement to determine/identify differentiated experiences and/or trends.
- Partner with internal stakeholders on execution, escalate operational issues, draft SOPs.
- Conduct trainings for the team whenever required to improve cross-skilling and build more capabilities
- Contribute and lead process improvement initiatives that impact overall efficiency/ quality
- Managing team engagement activities
About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).
Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds - including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.
BASIC QUALIFICATIONS:
- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel
PREFERRED QUALIFICATIONS:
- Strong analytical skills including proficiency in Microsoft Excel
- Previous work experience, specially handling data recording and business analysis
- Interest in e-commerce, gaming industry
- Willingness to learn and passion for improving the overall customer experience
- Self-starter, motivated, and extremely organized
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
-
Bengaluru, Karnataka, India myGwork Full timeAre you passionate about delivering exceptional customer experiences? We are seeking a motivated Senior Associate to join our Global Business Services Capability team in Bangalore, India.About the RoleThis is an exciting opportunity for a full-time Senior Associate to work with us and contribute to improving customer experience on a daily basis. You will be...
-
Bengaluru, India ASSPL - Karnataka Full timeAmazon is seeking a hardworking and adaptable applicant to support a project that provides key insight to our strategic planners and decision makers. We are looking for someone that will embrace the challenge of problem solving and enjoys working with people.The IT Support Associate will work with our team to provide support for a wide range of IT...
-
Bengaluru, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Our Customer Experience and Business Trends (CXBT) team is seeking a skilled and motivated Business Intelligence Engineer (BIE) to analyze and deliver insights to...
-
Bengaluru, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Our Customer Experience and Business Trends (CXBT) team is seeking a skilled and motivated Business Intelligence Engineer (BIE) to analyze and deliver insights to...
-
Bengaluru, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Are you Customer obsessed, eager to create opportunities and influence business decisions to improve the customer experience across our different Amazon businesses?...
-
Bengaluru, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Our Customer Experience and Business Trends (CXBT) team is seeking a skilled and motivated Business Intelligence Engineer (BIE) to analyze and deliver insights to...
-
Customer Experience Associate
7 months ago
Bengaluru, Karnataka, India Skydo Full time**Job Description: Customer Experience Associate / Senior Associate** Skydo is looking for a Customer Experience Associate / Senior Associate to join our Customer Experience team. This role will report to the Head of Customer Experience and will be responsible for embodying our customer obsession. Join us in delivering unparalleled service and support,...
-
Bengaluru, Karnataka, India myGwork Full timeThis is an exciting opportunity to join myGwork, an inclusive employer and a member of the largest global platform for the LGBTQ+ business community. As a Business Intelligence Engineer, you will play a key role in analyzing and delivering insights to help us better serve customers.The Customer Experience and Business Trends (CXBT) team is seeking a skilled...
-
Customer Experience Associate
2 days ago
Bengaluru, India AISPL - Karnataka Full time1-2 years of technology related sales; marketing or business development experience. - A technical background in engineering, computer science/MIS or equivalent work experience required. - Excellent verbal and written communications skills. Job summary We have an exciting opportunity for a Customer Experience Associate to join our fast growing team. You...
-
Bengaluru, Karnataka, India myGwork Full timeProgram Manager - Customer Experience and Business TrendsAre you a seasoned program manager with a passion for customer experience and business trends? We are seeking an experienced professional to lead our Customer Journey Insights (CJI) Program in Bangalore.About the RoleThe successful candidate will be responsible for managing multiple end-to-end market...
-
Bengaluru, Karnataka, India myGwork Full timeThis job is a fantastic opportunity to work with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. We're seeking a skilled and motivated Business Intelligence Engineer (BIE) to analyze and deliver insights that will help us better serve our customers.Job OverviewThe Customer Experience...
-
Bengaluru, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Are you Customer obsessed, eager to create opportunities and influence business decisions to improve the customer experience across our different Amazon businesses?...
-
Business Analyst
2 weeks ago
Bengaluru, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Are you Customer obsessed, eager to create opportunities and influence business decisions to improve the customer experience across our different Amazon businesses?...
-
Business Analyst
2 weeks ago
Bengaluru, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Are you Customer obsessed, eager to create opportunities and influence business decisions to improve the customer experience across our different Amazon businesses?...
-
Logistics and Customer Experience Associate
1 month ago
Bengaluru, India Laundryheap Full timeLaundryheap is an award-winning and industry-leading startup that is revolutionizing laundry and dry cleaning. We collect, clean, and return customers' items in as little as 24 hours, often making us the fastest in our industry.Headquartered in the UK, our service is available in 12 international markets, and we are currently in the process of expanding...
-
Customer Support Associate
4 months ago
Bengaluru, Karnataka, India Mosahay associate pvt ltd Full timeCustomer support associates - A customer service associate **manages customer concerns with the objective of maintaining positive customer relationships with an organization**. - They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual. - **Required skills and...
-
Customer Experience Associate
4 hours ago
Bengaluru, Karnataka, India myGwork Full timeWe are Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Our mission is to be Earth's most customer-centric company where people can find and discover anything they want to buy online.Job DescriptionThis role as Process Quality Manager is part of our efforts to innovate and simplify...
-
Product Design Senior Associate
1 month ago
Bengaluru, Karnataka, India American Express Full timeDrive Customer Experience with UsWe're looking for a highly skilled Product Design Senior Associate to join our team at American Express. As a key member of our design community, you'll play a crucial role in creating innovative and user-friendly products that exceed customer expectations.About the RoleThis is a fantastic opportunity to work on exciting...
-
Customer Experience Associate
4 weeks ago
Bengaluru, Karnataka, India Sunday Full timeTransforming Sleep in India with SundayWe are seeking an energetic Customer Experience Associate to join our team at Sunday, a profitable company that offers job security and timely salary payments.As a Customer Experience Associate, you will be responsible for delivering exceptional customer experiences and ensuring the success of our customers. This role...
-
Customer Experience Associate
2 weeks ago
Bengaluru, Karnataka, India Tesseract Learning Full timeAbout the RoleWe are seeking a skilled Customer Experience Associate to join our team at Tesseract Learning Pvt. Ltd.Job DescriptionThe successful candidate will be responsible for ensuring clients understand and effectively utilize the KREDO learning platform, a SaaS product that addresses their day-to-day operational, knowledge, and business-critical...
