EBO Manager

4 weeks ago


Mumbai, India ACME SERVICES PRIVATE LIMITED Full time
  1. Sales & Business Development

  2. Achieve sales targets and profitability goals for the assigned EBOs.

  3. Implement sales strategies to maximize revenue per store.
  4. Monitor KPIs like footfall, conversion, and average bill value.

  5. Store Operations Management

  6. Ensure smooth day-to-day operations of EBOs.

  7. Maintain stock availability, inventory accuracy, and loss prevention measures.
  8. Oversee VM (Visual Merchandising) as per brand guidelines.
  9. Ensure adherence to SOPs and compliance across stores.

  10. Customer Experience

  11. Drive best-in-class customer service standards.

  12. Implement customer engagement and loyalty programs.
  13. Resolve escalations and ensure customer satisfaction.

  14. Team Management

  15. Recruit, train, and mentor store staff.

  16. Drive performance through motivation, recognition, and development.
  17. Ensure team adherence to grooming and brand representation standards.

  18. Business Reporting & Analysis

  19. Track store performance through MIS and provide insights.

  20. Analyze market trends and competition to suggest improvements.
  21. Prepare business reviews and present to leadership.

  22. Expansion & Projects

  23. Support in identifying new EBO locations and store launches.

  24. Coordinate with cross-functional teams (marketing, supply chain, finance, VM).


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