Head of Global Business Services Centre

7 days ago

mumbai, India Michael Page Full time
An opportunity to work for a leading and growing MNC Opportunity to further your career in a fast-paced global environment

About Our Client

Our client is a leading MNC with a strong legacy in the hospitality and catering / services industry.
It is one of the largest employee base and has it presence in over 50+ countries across the globe.

Job Description

Head of Global Business Services Centre, Hospitality and Catering, Mumbai Suburban:
The key responsibilities of this role would include Strategic Leadership, Operational Excellence, Financial Management, Talent Management, Team Leadership, Process Improvement, Quality Assurance, Client Relationship and governance, Compliance and Risk Management, Performance Metrics, and Change Management.
* Develop and deliver service infrastructure services to the GBS team.
* Partner with peer leaders to guide and drive transformation initiatives and culture.
* Partner with business leaders to develop growth plan for GBS.
* Provide operational transparency to the business with standard scorecards and operational performance metrics. Recommend improvement opportunities which will result in further efficiencies or increased service value.
* Identify opportunities to increase services and act as primary sponsor for related projects. Lead and ensure success of transitions to GBS (within the global delivery network).
* Promote a culture of continuous improvement and commitment to outstanding service through fact-based analysis and performance metrics.
* Be a proponent of employee engagement and culture of the center. Provide strategic direction to AMEA GBS objectives and build a solution-oriented team culture.
* Ensure strong collaboration across entities, regions, clients, stakeholders, vendors for success of delivery.
* Oversee the maintenance of, and adherence to, internal controls within the shared service team.
* Identify and develop key talent. Focus on critical competencies and develop a team of professionals. Coaches & rewards employees for working towards & achieving objectives.
* Ensure the organization meets headcount, budget, and financial targets.

The Successful Applicant

Head of Global Business Services Centre, Hospitality and Catering, Mumbai Suburban:
* Chartered Accountant
* 20+ years of overall experience, out of which 15 years' experience of managing 1000+ teams in GBS/ Multi Process Shared Service Center environment.
* Experience within a progressive GBS/ GCC/ business services operating model.
* Multi-function experience is a must - F&A, Supply Management, IT, HR and other support functions.
* Experience building internal shared services that delivered global business services.
* Problem solving skills and Lean Six Sigma skills.
* Strong cultural awareness and ability to work across the globe.
* Experience on being a change agent within the Shared Services area, track record of successfully managed & completed organizational transformation projects.
* Profound skillset around leadership, communication, multifunctional collaboration and stakeholder management, effective conflict management.
* Able to contribute to Group strategy while having a proven ability to make effective business decisions in a dynamic and ambiguous environment.
* Understanding of business and system analysis, including root cause analysis and other process modeling and systems design methodologies.

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