Senior admission counsellor

2 weeks ago

Mumbai, India UpGrad Study Abroad Full time

RESPONSIBILITIES & DUTIES• Engage with assigned leads and promptly initiate contact through theauto dialer system.• Qualify leads by assessing their interest, needs, and eligibility forup Grad's programs for Germany and Italy public universities.• Build rapport, credibility and establish trust with leads through effectivecommunication and active listening.• Schedule Video Counselling (VC) sessions with Admission Counsellorsfor qualified leads.• Coordinate schedules and ensure smooth communication betweenleads and Admission Counsellors to facilitate the enrollment process.• Maintain accurate records of lead interactions and follow-up activities inthe CRM system.BASIC ELIGIBILITY CRITERIA• Minimum of 2 years of Edtech-sales experience (Study Abroad is plus ), with at least 1 year spent in a single company.• Min Graduation is required.• Previous experience working a 6-day work week.• Currently working in the capacity of an individual contributor.• Proven track record of meeting targets in the existing company.SKILLS• Excellent verbal communication skills with an emphasis on fluency in the English language.• Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy.• Ability to persuade learners towards attending the Video Counselling (VC) session to ultimately influence their enrollment decisions.• Basic proficiency in MS Office Suite & CRM management for administrative tasks and reporting requirements.

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