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IT Support
2 months ago
Installs and configures computer hardware operating systems and applications
Monitors and maintains computer systems and networks
Talks to the staff through a series of actions to help set up systems or resolve issues
Troubleshoots system and network problems, diagnosing and solving hardware or software faults
Provides support, including procedural documentation and relevant reports
Sets up new users' accounts and profiles and deal with password issues
Tests and evaluates new technology
Requirements
SKILLS AND QUALIFICATIONS:
At least 3 years of working experience in IT.
Contact Center Support Engineer (Ring Central or Nice CX One Tier 3)
Knowledge of Network cabling and cable management
Experience configuring router and firewall appliance
IP Management skills
Basic English communication skills
Knows email reporting ticketing
CRM knowledge (salesforce, Zoho)
Active Directory knowledge (all platform is a plus)
TECHNICAL & PHYSICAL REQUIREMENTS:1. Computer Specifications
Minimum Intel Specs
Processor: Core i7 8th generation (and above)
Core i5 10th generation (and above)
RAM: Minimum of 12 GB
Storage: 128 GB SSD or higher
Graphics: 2 GB graphics memory
Minimum AMD Specs
Processor: AMD Ryzen 5,7,9 (Minimum series 3600)
RAM: Minimum of 12 GB
Storage: 128 GB SSD or higher
Graphics: 2 GB graphics memory
Macintosh Specs
Processor: Core i7/ i5 / M1/ M2
RAM: Minimum of 12 GB
Storage: 128 GB SSD or higher
Graphics: 2 GB graphics memory
2.
Main Internet Speed Requirement
Jitter: below 10ms
Latency: below 160ms
Upload: more than 25mbps
Download more than 40 mbps
Using internet speedtest:
VoIP Speed Test | 8x8
// Aircall’s VoIP Speed Test | Aircall// VoIP Speed Test: Check Your Network Reliability (getvoip.com)
3. Power Backup
A reliable power backup that could sustain a minimum of 8 hours (full shift)
Examples:
Generators// Solar Panels// Portable power inverters etc. (UPS is not enough)
4. Internet Backup
(Secondary internet)
Jitter: below 10ms
Latency: below 160ms
Upload: minimum of 25mbps
Download: minimum of 25mbps
Power and Internet Backup is a
MUST.
RequirementsSKILLS AND QUALIFICATIONS: 1. Strong IT Skills. 2. Strong understanding of CRM systems and processes. 3. Learning agility and ability to learn new software and technology platforms. 4. Inclusive and flexible, able to work with different cultures and time zones. 5. Excellent written and verbal English skills. 6. Must have at least 2 years experience with Zoho or Salesforce 7. Able to remain calm, composed, and professional even under pressure 8. Able to work independently towards assigned goals TECHNICAL & PHYSICAL REQUIREMENTS: 1. High speed and stable internet connection 2. A modern computer (at least i5 processor and 12GB RAM) 3. A working headset and mic
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