See more Collapse

IT Support

2 months ago


Delhi, India 24 Hours Group Full time
Job DescriptionThis is a remote position.DUTIES AND RESPONSIBILITIES:Keeps computer systems running smoothly and ensures that users get the maximum benefit from them

Installs and configures computer hardware operating systems and applications

Monitors and maintains computer systems and networks

Talks to the staff through a series of actions to help set up systems or resolve issues

Troubleshoots system and network problems, diagnosing and solving hardware or software faults

Provides support, including procedural documentation and relevant reports

Sets up new users' accounts and profiles and deal with password issues

Tests and evaluates new technology

Requirements

SKILLS AND QUALIFICATIONS:

At least 3 years of working experience in IT.

Contact Center Support Engineer (Ring Central or Nice CX One Tier 3)

Knowledge of Network cabling and cable management

Experience configuring router and firewall appliance

IP Management skills

Basic English communication skills

Knows email reporting ticketing

CRM knowledge (salesforce, Zoho)

Active Directory knowledge (all platform is a plus)

TECHNICAL & PHYSICAL REQUIREMENTS:1. Computer Specifications

Minimum Intel Specs

Processor: Core i7 8th generation (and above)

Core i5 10th generation (and above)

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

Minimum AMD Specs

Processor: AMD Ryzen 5,7,9 (Minimum series 3600)

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

Macintosh Specs

Processor: Core i7/ i5 / M1/ M2

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

2.

Main Internet Speed Requirement

Jitter: below 10ms

Latency: below 160ms

Upload: more than 25mbps

Download more than 40 mbps

Using internet speedtest:

VoIP Speed Test | 8x8

// Aircall’s VoIP Speed Test | Aircall// VoIP Speed Test: Check Your Network Reliability (getvoip.com)

3. Power Backup

A reliable power backup that could sustain a minimum of 8 hours (full shift)

Examples:

Generators// Solar Panels// Portable power inverters etc. (UPS is not enough)

4. Internet Backup

(Secondary internet)

Jitter: below 10ms

Latency: below 160ms

Upload: minimum of 25mbps

Download: minimum of 25mbps

Power and Internet Backup is a

MUST.

RequirementsSKILLS AND QUALIFICATIONS: 1. Strong IT Skills. 2. Strong understanding of CRM systems and processes. 3. Learning agility and ability to learn new software and technology platforms. 4. Inclusive and flexible, able to work with different cultures and time zones. 5. Excellent written and verbal English skills. 6. Must have at least 2 years experience with Zoho or Salesforce 7. Able to remain calm, composed, and professional even under pressure 8. Able to work independently towards assigned goals TECHNICAL & PHYSICAL REQUIREMENTS: 1. High speed and stable internet connection 2. A modern computer (at least i5 processor and 12GB RAM) 3. A working headset and mic

We have other current jobs related to this field that you can find below


  • Delhi, Delhi, India IT Full time

    Job Title: Oracle Support EngineerCompany: ConfidentialExperience: 5+ Relevant YearsMandatory Skills:Experience in Oracle PLSQL, ETL, Database Performance Tuning, Database Internals, and ArchitecturesProblem SolvingHandling Big Data VolumesData Warehousing ConceptsRoles and Responsibilities:Minimum 5 years of experience as an Oracle Support...


  • Delhi, India DataNet IT Full time

    Job DescriptionOur client, a multinational Pharmaceutical Company, is seeking aDeskside Support Technicianwho will be providing desktop solutions support to resolve end user technical issues in a timely fashion in order to maintain customer satisfaction. Install, troubleshoot, & maintain a wide variety of equipment & applications. Work as part of a...


  • Delhi, Delhi, India DataNet IT Full time

    Job DescriptionOur client, a multinational Pharmaceutical Company, is seeking aDeskside Support Technicianwho will be providing desktop solutions support to resolve end user technical issues in a timely fashion in order to maintain customer satisfaction. Install, troubleshoot, & maintain a wide variety of equipment & applications. Work as part of a...

  • Mid IT Support

    2 months ago


    Delhi, India Omm IT Solutions Full time

    Job DescriptionAbout the Position:The Mid IT Support resolves IT support requests from employees.The Mid IT Support answer employee questions regarding computer systems, mobile devices, multifunction printers/copiers and videoconferencing tools.Mid IT Support gathers and analyzes data to diagnose problems with computer systems, mobile devices, multifunction...

  • Desktop Support

    4 weeks ago


    Delhi, India Quess IT Staffing Full time

    **About Us** “Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions...


  • Delhi, Delhi, India Alnafitha IT Full time

    Job DescriptionWe support the Kingdom's largest and most complex organizations across all industries in delivering Enterprise Transformation with a clear mission to support our customers to grow better not just bigger, focusing on efficiency and not just effectiveness.We are currently searching for an enthusiastic and innovative Technical Consultant to work...

  • Desktop Support

    6 days ago


    Delhi, Delhi, India Quess IT Staffing Full time

    About Us"Magna Infotech, now Quess IT Staffing, is India's largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of...

  • Customer Support

    3 weeks ago


    Delhi, Delhi, India Quess IT Staffing Full time

    **About Us** “Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest...


  • Delhi, India Quess IT Staffing Full time

    **About Us** “Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions...


  • Delhi, Delhi, India Endurance IT Services Full time

    Job DescriptionDesktop Support Level II - Newport News, VA (Onsite)Objective:This position is also responsible for responding to escalated support issues and delegating tasks, particularly related to general desktop, hardware, and printer support. You will manage systems and processes that impact end-user technology and serve as a resource for other IT...

  • Billing Support

    1 week ago


    Delhi, India Quess IT Staffing Full time

    **About Us** “Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions...


  • Delhi, Delhi, India Quess IT Staffing Full time

    About Us"Magna Infotech, now Quess IT Staffing, is India's largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of...


  • Delhi, India Quess IT Staffing Full time

    **About Us** “Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions...


  • Delhi, Delhi, India IT BY DESIGN Full time

    The Junior System Administrator position, reports directly to the Technical Team Lead, investigates, and resolves elementary software and hardware issues remote support with assistance from seasoned engineers. The Junior Helpdesk System Administrator is also responsible for service request management, working directly with the enterprise end users assisting...


  • Delhi, Delhi, India Quess IT Staffing Full time

    About Us"Magna Infotech, now Quess IT Staffing, is India's largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of...


  • Delhi, India IT Advanced Consulting SA Full time

    Job DescriptionEn tant que responsable de l'équipe de support informatique (Service Desk et Field Service), vous veillez au bon fonctionnement, à l'organisation et au développement de l'équipe. Vous coordonnez le traitement, la priorisation et la résolution des demandes et des incidents. Vous assurez la communication interne concernant les systèmes...

  • Head of IT Support

    3 weeks ago


    Delhi, India IT Advanced Consulting SA Full time

    Job DescriptionEn tant que responsable de l'équipe de support informatique (Service Desk et Field Service), vous veillez au bon fonctionnement, à l'organisation et au développement de l'équipe.Vous coordonnez le traitement, la priorisation et la résolution des demandes et des incidents.Vous assurez la communication interne concernant les systèmes...

  • Head of IT Support

    6 days ago


    Delhi, Delhi, India IT Advanced Consulting SA Full time

    Job DescriptionEn tant que responsable de l'équipe de support informatique (Service Desk et Field Service), vous veillez au bon fonctionnement, à l'organisation et au développement de l'équipe.Vous coordonnez le traitement, la priorisation et la résolution des demandes et des incidents.Vous assurez la communication interne concernant les systèmes...

  • Java SQL Support

    3 weeks ago


    Delhi, Delhi, India Quess IT Staffing Full time

    **About Us** “Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest...


  • Delhi, India Alnafitha IT Full time

    Job DescriptionWe support the Kingdom’s largest and most complex organizations across all industries in delivering Enterprise Transformation with a clear mission to support our customers to grow better not just bigger, focusing on efficiency and not just effectiveness.We are currently searching for an enthusiastic and innovative Technical Consultant to...