
Desktop Support Engineer L2
3 weeks ago
Key Responsibilities:
- Provide Level 2 technical support for desktops, laptops, printers, and mobile devices
- Troubleshoot hardware and software issues including OS installations, driver updates, and application errors
- Manage Outlook configuration, VPN setup, and network connectivity issues
- Handle incident management and service requests using ticketing tools (e.g., ServiceNow, Remedy)
- Perform remote desktop support and onsite troubleshooting
- Support Microsoft Office Suite, Adobe products, antivirus tools (EDR/XDR), and backup/recovery solutions
- Maintain SLA compliance and ensure timely resolution of technical issues
- Coordinate with vendors for hardware replacements and warranty claims
- Document issues and resolutions for knowledge base updates
Required Skills & Qualifications:
- Proven experience in L2 desktop support (minimum 3 years)
- Strong knowledge of Windows OS, networking basics, and system administration
- Familiarity with Active Directory, DNS/DHCP, and remote access tools
- Excellent communication and interpersonal skills
- Ability to work independently and manage multiple tasks under pressure
- Certifications like MCSA, MCITP, or CompTIA A+ are a plus
Employment Type: Full-Time
Notice Period: Immediate Joiners Preferred
Salary: Competitive, based on experience
Job Types: Full-time, Permanent
Pay: ₹9, ₹40,000.00 per month
Work Location: In person
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