Internal Itsm Process Auditor

1 month ago


Noida Sector, India Bureau Veritas Group Full time

Position Overview:As a Process Analyst, you will be responsible for designing, implementing and supporting ITIL 4 based processes for varions IT services. You will also contribute to process transformations and improvements using industry best practices and techniques Exp: 3 to 8 yearsKey Responsibilities: As a Process Analyst, you will be responsible for designing, implementing and supporting ITIL 4 based processes for various IT services. You will also contribute to process transformations and improvements using industry best practices and techniques. Your main duties will include:Responding to global queries related to ways of working of established processes Incident, Problem, Change and Request managementContribute to adoption of Service Management processes across all OGs and teams.Contribute to Service Introduction and provide Framework for transition of service to Run with teams and ensure alignment of Service Owner/support groups to secure Go-live and Post Go-live in a structured manner.Performing process workflow testing on Service management toolManaging and measuring process compliance against defined processes and policiesConducting Process audits, sharing Audit reports and tracking findings to closureContributing to development and maintenance of processes, procedure and training materialsCollaborating with multiple stakeholders across cultures and geographies Qualifications and Skills:To be successful in this role, you should have the following skills and certifications:ITIL 4 certifiedInternal Auditor for ISO 20000Advanced knowledge of Service Management ticketing toolsGood knowledge of Service Level Agreements and process KPIsProficient in Microsoft Visio and Microsoft ExcelExcellent communication and analytical skillsAbility to work independently and as part of a teamProficiency in using Micro Focus SMAX ITSM platform or similar ITSM tools


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