Quality Auditor
2 weeks ago
Responsibilities:
1) Support our operations team by reporting the task completion to the stakeholders on time
2) Assist in validating, data tagging, and providing ad hoc support across various quality processes
3) Complete the tasks with a high level of accuracy and within the deadline
4) Assist the other auditors of our team in completing the tasks within the given deadline
5) Send a report to the Quality Manager for day to day activities
6) Ensure proper procedures and protocols are followed while tagging the data as per the given
SOP
7) Demonstrate prompt and effective communication skills
8) Demonstrate an understanding of various text and call related quality metrics
9) Help the team identify various issues in the call center processes
10) Demonstrate good problem solving skills to develop solutions to any problems or deficiencies
identified during the audit process
Requirements:
campaigns.
2) Must have US sales voice process experience
3) Must have knowledge of Audits, Feedback, Calibration, Briefing Session and Dip Check
4) Proficient in tools such as MS Office, Google sheets etc
5) Have good Written and Verbal command in English
6) Can start the work from home immediately
7) Have relevant skills and interests
**Job Types**: Full-time, Permanent
**Salary**: ₹30,000.00 - ₹50,000.00 per month
Schedule:
- Day shift
- Morning shift
Ability to commute/relocate:
- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- 3years: 2 years (preferred)
**Speak with the employer**
+91 8448209476
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