Service Delivery Manager
1 week ago
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. As an Implementation Engineer, you will…. Own the responsibility for the Implementation and MACD operations post implementation of our products into our customer's ecosystems. Communicate the functionality and implementation process at all levels from business users to technical engineers. Act as a consultant and product SME as you interface with end users to assess their current processes and gather their requirements. Implement, configure, and assess the our Acqueon software in the customer’s environment. Train and support user testing before moving into a production setting. Troubleshoot new and outgoing implementation issues while effectively communicating and updating client. As an Implementation Engineer you will need…. Understanding of omnichannel communication technologies and their role in the contact centre. Good listening and comprehension skills. Consultative approach with the end customer to implement the solution. A natural ability to dig in and resolve technical issues in a structured manner. A commitment to excellence in taking care of our customers. Experience in SQL is mandatory. Familiarity with IP Networking and RestAPIs. Experience working with one or more Contact Center software suites such as Cisco UCCE, Amazon Connect, Nice InContact, Twilio, Avaya, or Genesys. Previous experience with outbound contact centre products. Contact Center Outbound, AWS, Linux, Nginx, Redis. Contact centre product experience (dialler, ACD, IVR, etc). EHR Implementation Experience is preferred. Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: . Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
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Service Delivery Manager
3 days ago
Bengaluru, India Nasugroup Full timeWe are seeking an experienced and client-focused Service Delivery Manager with 8-12 years of experience in IT service management, operations, and stakeholder engagement. The Service Delivery Manager will be responsible for ensuring seamless delivery of IT services, managing SLAs, and driving service excellence across multiple client accounts. This role...
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Service Delivery Manager
2 weeks ago
Bengaluru, Karnataka, India Agilisium Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob SummaryThe Service Delivery Manager is responsible for ensuring that all contracted IT or AMS services are delivered efficiently, within agreed Service Level Agreements (SLAs), and with measurable business value to the client. The SDM ensures operational excellence, drives value-added initiatives, and serves as the key liaison between clients, technical...
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Service Delivery Manager
2 days ago
Bengaluru, Karnataka, India Employee Hub Full time ₹ 15,00,000 - ₹ 18,00,000 per yearJob Title: Service Delivery ManagerExperience Required: 6+ yearsDepartment: Service Delivery / OperationsAbout the RoleWe are seeking an experienced Service Delivery Manager with a strong background in managing service delivery operations within a service-based organization. The ideal candidate will be responsible for ensuring high-quality service delivery,...
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IT Service Delivery Manager
1 week ago
Bengaluru, India HGS Full timeResponsibilities: - Manage IT Services: Oversee the delivery of IT services to ensure they meet client expectations and contractual requirements. - Develop Standards: Create and enforce service delivery standards and processes. - Incident Management: Manage incidents to minimise downtime by supervising the remediation of IT Service problems. - Performance...
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IT Service Delivery Manager
1 week ago
Bengaluru, India HGS Full timeResponsibilities: Manage IT Services: Oversee the delivery of IT services to ensure they meet client expectations and contractual requirements. Develop Standards: Create and enforce service delivery standards and processes. Incident Management: Manage incidents to minimise downtime by supervising the remediation of IT Service problems. Performance...
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IT Service Delivery Manager
1 week ago
Bengaluru, India HGS Full timeResponsibilities: Manage IT Services: Oversee the delivery of IT services to ensure they meet client expectations and contractual requirements. Develop Standards: Create and enforce service delivery standards and processes. Incident Management: Manage incidents to minimise downtime by supervising the remediation of IT Service problems. Performance...
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Service Delivery Manager
2 days ago
Bengaluru, Karnataka, India SourceTrace Full time ₹ 1,20,000 - ₹ 1,80,000 per yearWe are looking for an experiencedService Delivery Manager with 9+ years of proven success inmanaging service delivery operations within a service-based organization. The ideal candidate willensure high-quality service delivery, client satisfaction, SLA adherence, and continuous serviceimprovement across projects/accounts.JOB DESCRIPTION?Manage end-to-end...
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Service Delivery Manager
2 weeks ago
Bengaluru, Karnataka, India Johnson Controls Full time ₹ 12,00,000 - ₹ 36,00,000 per yearWhat You Will DoAt Johnson Controls, we are powered by our people. As a Service Delivery Manager, you will play a key role in ensuring the seamless delivery of high-quality services to our clients, while fostering strong relationships and driving operational excellence. You will lead cross-functional teams, manage service-level agreements (SLAs), and provide...
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Service delivery Manager
7 days ago
Bengaluru, Karnataka, India IGS Full time ₹ 12,00,000 - ₹ 22,00,000 per yearCompany DescriptionIGS India is a Quality Engineering & Assurance (QE&A) company with over 12 years of global experience assisting Fortune 500 enterprises, Global Capability Centers (GCCs), and digital-native organizations in delivering superior software products. We specialize in embedding intelligence, automation, and contextual relevance into digital...
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IT Service Delivery Manager
1 week ago
Bengaluru, India HGS Full timeResponsibilities:Manage IT Services: Oversee the delivery of IT services to ensure they meet client expectations and contractual requirements.Develop Standards: Create and enforce service delivery standards and processes.Incident Management: Manage incidents to minimise downtime by supervising the remediation of IT Service problems.Performance Monitoring:...
