Implementation Manager

3 weeks ago

bangalore, India PinnacleU HR Full time
About the Role:
The Implementation & Onboarding Manager will work with our newest customers, ensuring successful scoping, configuration and implementation of Our client's product suite integrated with the client’s internal tools or other third-party services. The primary objective is to facilitate customers through the product configuration, integration, and training required to ensure successful rollout of the auxiliary integrated IT stack with our client for their customers.
To accomplish this, the Implementation & Onboarding Manager conducts requirement workshops with customers to optimize alignment of the integrations of various CRM/HRMS/Procurement/Ticketing tools to our client product functionality and then manages end-to-end project management with the customers collaborating with the engineering, product and integrations team.
Responsibilities:
● Ability to understand the client's requirements
● Project Management skills with an organized approach
● Documentation of Integration Processes and Best Practices
● Experience with RFP/RFQ/Infosec processes.
● Good technical knowledge to help clients make appropriate customizations
● Excellent communication skills, both oral and written.
● SaaS product implementation.
● SSO, API, CRM, HRMS, Ticketing tools etc.
● MS Excel, PPT and Word
● Good interpersonal skills to maintain client & partner relationships.
● Ability to work with partners directly when needed and a strong sensitivity to the engineering and product team’s point of view on issues.
● Results orientated, motivated by success
● Good understanding of data to analytics life cycle.
● Ability to multi-task.
● Must be an enthusiastic team player with an innovative approach.
● Ability to work in an aggressive and fast-moving environment where key objectives need to be met on pre-agreed timescales.
● Change Management Experience
● Have expertise in creating solution architecture documents.
● Collaborate effectively with cross-functional teams including legal, sales, product and engineering.
● Strong analytical skills.
● Experience in conducting workshops.
● Ability to translate customer requirements into technical and functional specifications.
● Performing tests to ensure configured solutions meet customer specific requirements.
● Effectively manage multiple client implementations and end user training.
Location: Bangalore
Salary- 12-15 LPA

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