Guest Relation Executive

2 weeks ago

Malappuram, India VOYE HOMES Full time

Qualification

  • 0-02 years experience in customer relationship, guest support
  • Experience in travel and tourism, hospitality industry is preferred.
  • Prior experience in Guest review, customer support etc.

Responsibilities:

  • Professional and positive demeanor with excellent interpersonal and phone skills/presence.
  • A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
  • Provide accurate information, assistance, and resolutions to customer issues related to bookings.
  • Address and resolve customer concerns, and complaints promptly and effectively, striving for first-contact resolution whenever possible
  • Resolve customer complaints and issues effectively, escalating complex cases to senior team members when necessary.
  • Ensure a high level of customer satisfaction through effective communication and problem-solving.
  • Collect and document customer feedback and insights to identify trends, areas for improvement, and opportunities to enhance the customer experience.
  • Encourage customers with positive feedback to write reviews on Google by sharing the review link.
  • Maintain detailed and accurate records of customer interactions.
  • Work in close partnership with cross-functional partners to resolve customer concerns promptly
  • Manage cross-team improvement initiatives to reduce customer journey friction points
  • Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
  • A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
  • Develop a deep understanding of our products or services to effectively assist customers and provide accurate information.
  • Proactively engage with customers to build loyalty and promote repeat business through personalized interactions and follow-ups.

Job Type: Full-time

Pay: ₹16, ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Leave encashment
  • Paid sick time

Ability to commute/relocate:

  • Malappuram, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Guest relations: 1 year (Preferred)

Work Location: In person

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