Senior Diagnostic Support Engineer
5 days ago
Job DescriptionJob Summary: The Senior Diagnostic Support Engineer will be responsible for monitoring DTC (Diagnostic Trouble Codes) and CAN (Controller Area Network) parameters at the Command Center (CC) 24/7. The role involves guiding customers and drivers, managing escalations, and coordinating with dealers to resolve vehicle issues efficiently. Location: Oragadam, Tamil NaduExperience: 3-4 yearsIndustry: AutomotiveWorking Days : 6 days (Rotational week off & National Holidays) Key Responsibilities: 24/7 Monitoring: Monitor DTC/CAN parameters at the Command Centre and raise tickets immediately when an issue is detected. Ticketing: Respond to triggered DTC/CAN alerts by creating internal tickets in the DMS system (with automation in phase 2). Customer Assistance: Provide Level 1 (L1) support over the phone, guiding customers/drivers to resolve minor issues. Critical DTCs: For vehicles with critical DTCs (e.g., "Service Now" category), guide them to the nearest dealer. Vehicle Breakdown: If a vehicle is immovable, or if further damage could occur, instruct the dealer to reach the vehicle’s location. Issue Tracking: Coordinate with dealers to ensure the issue/ticket is resolved completely and in a timely manner. Management Reporting: Provide daily, weekly, monthly, and ad-hoc reports on vehicle issues and resolution status. KPI Tracking: Track and report KPI targets in the required format. Job Card Analysis: Conduct job card analysis, focusing on cost avoidance, analytics, and reporting for continuous improvement. QualificationsExperience in customer support, vehicle service, or command centre operations. Strong problem-solving and communication skills for guiding customers and coordinating with dealers. Familiarity with DMS systems, ticketing tools, and vehicle diagnostics (DTC/CAN). Ability to work in a 24/7 environment and handle critical issues efficiently. Strong analytical skills for reporting and KPI tracking Additional Information MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.
-
Senior Diagnostic Support Engineer
3 days ago
Chennai, Tamil Nadu, India MSX International Full time ₹ 5,00,000 - ₹ 12,00,000 per yearCompany DescriptionCompany Overview:At MSX International, we've been partnering with leading automotive companies for over 25 years, helping them enhance their retail strategies and streamline operations. Our expertise in areas like dealer performance, repair optimization, and consumer engagement positions us as a trusted partner in the evolving mobility...
-
Senior Diagnostic Support Engineer
3 days ago
Chennai, Tamil Nadu, India MSX International Full time ₹ 10,00,000 - ₹ 12,00,000 per yearCompany DescriptionCompany Overview:At MSX International, we've been partnering with leading automotive companies for over 25 years, helping them enhance their retail strategies and streamline operations. Our expertise in areas like dealer performance, repair optimization, and consumer engagement positions us as a trusted partner in the evolving mobility...
-
Senior Diagnostic Support Engineer
3 days ago
Chennai, Tamil Nadu, India MSX International Full time US$ 60,000 - US$ 1,00,000 per yearCompany Description Company Overview:At MSX International, we've been partnering with leading automotive companies for over 25 years, helping them enhance their retail strategies and streamline operations. Our expertise in areas like dealer performance, repair optimization, and consumer engagement positions us as a trusted partner in the evolving mobility...
-
Diagnostic Support Engineer
3 weeks ago
Chennai, India MSX International Full timeJob DescriptionJob Summary: The Diagnostic Support Engineer will be responsible for monitoring DTC (Diagnostic Trouble Codes) and CAN (Controller Area Network) parameters at the Command Center (CC) 24/7. The role involves guiding customers and drivers, managing escalations, and coordinating with dealers to resolve vehicle issues efficiently. Location:...
-
Diagnostic Support Engineer
1 day ago
Chennai, Tamil Nadu, India MSX International Full time ₹ 9,00,000 - ₹ 18,00,000 per yearCompany DescriptionCompany Overview:At MSX International, we've been partnering with leading automotive companies for over 25 years, helping them enhance their retail strategies and streamline operations. Our expertise in areas like dealer performance, repair optimization, and consumer engagement positions us as a trusted partner in the evolving mobility...
-
Lead Diagnostics Engineer
5 days ago
Chennai, Tamil Nadu, India Ford Motor Company Full time ₹ 12,00,000 - ₹ 24,00,000 per yearDescription of business : Management of a small team of Diagnostics Procedure engineers. Delivery of dealer diagnostic content for Ford & JV (including Lincoln and joint ventures) vehicle programs globally.Ideal Candidate : The ideal candidate is one which has a vehicle repair background on both mechanical and electronic vehicle systems plus is proficient...
-
Diagnostic Support Engineer
5 days ago
Chennai, Tamil Nadu, India MSX International Full time ₹ 18,000 - ₹ 54,000 per yearKey Responsibilities:24/7 Monitoring: Monitor DTC/CAN parameters at the Command Centre and raise tickets immediately when an issue is detected.Ticketing: Respond to triggered DTC/CAN alerts by creating internal tickets in the DMS system (with automation in phase 2).Customer Assistance: Provide Level 1 (L1) support over the phone, guiding customers/drivers to...
-
Lead Diagnostics Engineer
5 days ago
Chennai, Tamil Nadu, India Ford Global Career Site Full time ₹ 12,00,000 - ₹ 36,00,000 per yearDescription of business: Management of a small team of Diagnostics Procedure engineers. Delivery of dealer diagnostic content for Ford & JV (including Lincoln and joint ventures) vehicle programs globally.Ideal Candidate: The ideal candidate is one which has a vehicle repair background on both mechanical and electronic vehicle systems plus is proficient with...
-
Chennai, Tamil Nadu, India CaRPM Full time ₹ 4,00,000 - ₹ 6,00,000 per yearRole Summary:We are looking for a Junior Automotive Engineer to support automotive research and diagnostics development, focusing on OBD-II systems, CAN data analysis, and improving car scanner functionality.Key ResponsibilitiesTest OBD-II scanner functions (DTCs, live data PIDs, resets, special functions).Check function support across different car brands...
-
Lead Diagnostics Engineer
2 weeks ago
Chennai, India Ford Motor Company Full timeDescription of business : Management of a small team of Diagnostics Procedure engineers. Delivery of dealer diagnostic content for Ford & JV (including Lincoln and joint ventures) vehicle programs globally. Ideal Candidate : The ideal candidate is one which has a vehicle repair background on both mechanical and electronic vehicle systems plus is proficient...
