Customer Advisor

21 hours ago

Kolkata, India NK Realtors Full time

1. COMPANY DESCRIPTION: NK Realtors, the Kolkata based Real Estate Company , saw its genesis in 1987. Progressive and dynamic, it is one of the largest vertically integrated real estate services in India. NK Realtors firmly believes that this success story owes a lot to one simple consumer insight- the customer seeks a one-stop shop that provides complete property solutions. And that is exactly what NK Realtors offers.


For more information’s log into our website: -

2. JOB PURPOSE:


Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.



3. JOB RESPONSIBILITIES:

  • A. DAILY RESPONSIBILITIES
  • 1. The customer advisor should ensure the acceptance of all incoming calls to the customer care numbers.
  • 2. Ensure follow up of the missed calls that come either during other calls or during non-working hours.
  • 3. Responsible for replying to all E - Mails that comes through the website, portals and other online sources.
  • 4. Must ensure the following up of:
  • - Call Back
  • - Call Drop
  • 5. They must also ensure that all leads coming to them through various sources are immediately entered in the CRM
  • 6. Attending of all web chats online and ensure that all queries are adequately responded to within the given time frame.
  • 7. Responsible for following up of the Digital Leads.
  • 8. One needs to acquire Face to Face appointments from all prospects.
  • 9. One needs to attend walk in customers at our H.O.



  • 10. One is expected to follow instructions & abide by rules & regulations of the company as well as that may be laid by the respective reporting authority from time to time in the interest of the business.
  • B. WEEKLY RESPONSIBILITIES
  • 1. The customer care executives are required to make paper calling for generation of other services leads.
  • 2. They are also required to maintain the Project Brochures as physical copies at the HO.
  • C. Enhances organization reputation by accepting ownership for accomplishing existing, new and different requests; exploring opportunities to add value to job accomplishments.





4. SKILLS & QUALIFICATION:

  • Qualification - Graduation in any stream
  • Experience – 6months - 3 years’ experience handling similar profile.
  • Competencies –

Excellent verbal skills - English, Hindi and Bengali

Relevant digital exposure, hands on with MS office

Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Etiquettes, Building Relationships, People Skills, Interpersonal skills, Problem Solving, Multi-tasking. Honesty and integrity. Smart & Presentable. Good Team Player.

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