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Front Office Manager Chennai

2 months ago

chennai, India Kaarlo Training & HR Solutions Pvt. Ltd. Full time
  • The FrontOffice Manager is responsible for overseeing the daytodayoperations of the front desk and ensuring the highest levels ofguest satisfaction.
  • Thisrole involves managing the front office team ensuring efficient andsmooth operations and maintaining excellent customer servicestandards.

Requirements

GuestServices:

  • Greetand welcome guests providing a warm and friendlyenvironment.
  • Addressand resolve guest complaints and concerns in a timely andprofessionalmanner.
  • Ensureall guest inquiries and requests are handled promptly andefficiently.

StaffManagement:

  • Recruittrain and supervise front office staff including receptionistsconcierge and bellstaff.
  • Scheduleand manage staffing levels to ensure adequate coverage at alltimes.
  • Conductregular performance evaluations and provide feedback and coachingto teammembers.

OperationsManagement:

  • Overseethe daily operations of the front desk ensuring smooth andefficient checkin/checkoutprocesses.
  • Manageroom assignments and reservations to maximize occupancy andrevenue.
  • Ensurecompliance with hotel policies andprocedures.

FinancialResponsibilities:

  • Assistin the development and management of the front officebudget.
  • Monitorand control expenses ensuring adherence to financialtargets.
  • Handlebilling and payment processes ensuring accuracy andefficiency.

CommunicationandCoordination:

  • Coordinatewith other departments (housekeeping maintenance etc.) to ensureseamless guestexperiences.
  • Communicateeffectively with staff and management providing regular updates andreports.
  • Handlecorrespondence and communication with guests travel agents andbookingplatforms.

TechnologyandSystems:

  • Ensureproper use and maintenance of front office systems andsoftware.
  • Trainstaff on new technologies and systemupdates.
  • Troubleshootand resolve technical issues related to front officeoperations.

QualityAssurance:

  • Monitorguest feedback and implement improvements to enhance guestsatisfaction.
  • Conductregular inspections of the front office area to ensure cleanlinessandorganization.
  • Maintaina high standard of personal appearance andprofessionalism.

Benefits CareerGrowth
Identifying and acquiring new customers, as well as up-selling toexisting customer bases across the region. Analyzing market trendsand competitors activities in the region. Conducting marketanalysis and gathering intelligence to ascertain market needs toplan offerings. Carrying out existing/new customer analysis tounderstand requirements for cross selling during onboarding/closureand or building better customer relationship ensuring customerservice quality is managed. Effectively managing and driving thesales cycle from prospection through to successful closure.Building strong relationships with key accounts in the region.Building a sustainable and robust pipeline and ensuring accurateand rigorous forecasting and planning. Developing and implementingsales strategies and plans to meet regional revenue goals. Prepareregular reports and conduct monthly meetings to review performance.Developing and executing plans for improving overall performance ofthe region which includes increasing customer base, customer onboarding, company policy and process adherence, improving financialperformance etc. Preparing or validating various reports needed tobe submitted for management information periodically. Achievingmonthly targets without compromising on the quality of thecustomers on boarded. Monitoring, developing and or supportingcapability of team members/ performance and provide timelyfeedback.