Front Office Manager
3 weeks ago
This role involves managing the front office team ensuring efficient and smooth operations and maintaining excellent customer service standards.
Requirements
Guest Services:
Greet and welcome guests providing a warm and friendly environment.
Address and resolve guest complaints and concerns in a timely and professional manner.
Ensure all guest inquiries and requests are handled promptly and efficiently.
Staff Management:
Recruit train and supervise front office staff including receptionists concierge and bell staff.
Schedule and manage staffing levels to ensure adequate coverage at all times.
Conduct regular performance evaluations and provide feedback and coaching to team members.
Operations Management:
Oversee the daily operations of the front desk ensuring smooth and efficient checkin/checkout processes.
Manage room assignments and reservations to maximize occupancy and revenue.
Ensure compliance with hotel policies and procedures.
Financial Responsibilities:
Assist in the development and management of the front office budget.
Monitor and control expenses ensuring adherence to financial targets.
Handle billing and payment processes ensuring accuracy and efficiency.
Communication and Coordination:
Coordinate with other departments (housekeeping maintenance etc.) to ensure seamless guest experiences.
Communicate effectively with staff and management providing regular updates and reports.
Handle correspondence and communication with guests travel agents and booking platforms.
Technology and Systems:
Ensure proper use and maintenance of front office systems and software.
Train staff on new technologies and system updates.
Troubleshoot and resolve technical issues related to front office operations.
Quality Assurance:
Monitor guest feedback and implement improvements to enhance guest satisfaction.
Conduct regular inspections of the front office area to ensure cleanliness and organization.
Maintain a high standard of personal appearance and professionalism.
Benefits Career GrowthFront office administration
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