Front Office Manager
2 months ago
- The FrontOffice Manager is responsible for overseeing the daytodayoperations of the front desk and ensuring the highest levels ofguest satisfaction.
- Thisrole involves managing the front office team ensuring efficient andsmooth operations and maintaining excellent customer servicestandards.
Requirements
GuestServices:
- Greetand welcome guests providing a warm and friendlyenvironment.
- Addressand resolve guest complaints and concerns in a timely andprofessionalmanner.
- Ensureall guest inquiries and requests are handled promptly andefficiently.
StaffManagement:
- Recruittrain and supervise front office staff including receptionistsconcierge and bellstaff.
- Scheduleand manage staffing levels to ensure adequate coverage at alltimes.
- Conductregular performance evaluations and provide feedback and coachingto teammembers.
OperationsManagement:
- Overseethe daily operations of the front desk ensuring smooth andefficient checkin/checkoutprocesses.
- Manageroom assignments and reservations to maximize occupancy andrevenue.
- Ensurecompliance with hotel policies andprocedures.
FinancialResponsibilities:
- Assistin the development and management of the front officebudget.
- Monitorand control expenses ensuring adherence to financialtargets.
- Handlebilling and payment processes ensuring accuracy andefficiency.
CommunicationandCoordination:
- Coordinatewith other departments (housekeeping maintenance etc.) to ensureseamless guestexperiences.
- Communicateeffectively with staff and management providing regular updates andreports.
- Handlecorrespondence and communication with guests travel agents andbookingplatforms.
TechnologyandSystems:
- Ensureproper use and maintenance of front office systems andsoftware.
- Trainstaff on new technologies and systemupdates.
- Troubleshootand resolve technical issues related to front officeoperations.
QualityAssurance:
- Monitorguest feedback and implement improvements to enhance guestsatisfaction.
- Conductregular inspections of the front office area to ensure cleanlinessandorganization.
- Maintaina high standard of personal appearance andprofessionalism.
BenefitsCareerGrowth
Front office administration
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